At the beginning of August I bought my flight to IAD which I am due to take on Saturday. At the time of booking (by telephone - no on-line booking miles for me [n]) I explained that I would be connecting from and EI flight and once I had booked it gave my details so that it could be linked with my VS flight. I do this with all flights with a connection time of less than three hours as for me it's a comfort zone so that if my earlier flight is seriously delayed they will know why when it comes to rebooking. Yes, I know it's EI's responsibility but i want to be certain that I will still get VS if at all possible.
As always the flight appears on the Update Booking page on the VS website and although EI710 becomes VS710 [:0] I have never had a problem accessing that page. For example, I discovered recently that my flight to IAD changed from a Suite configured 343 to a non-Suite 343 and subsequently amended the seating arrangements. All that changed last week. [:(!] For some reason I now get a "Page cannot be displayed message" whenever I try to access that booking but I can access my Dubai reservation, no problem. I contacted VS by email and was told as follows:
Having investigated, it appears your Washington reservation contains another airline's flights that have been added to your booking by a method we refer to as "passive segments". This just means those flights are shown in your booking for information purposes. Whilst there's nothing wrong with your reservation, I've been advised by our IT department the passive segments disable online retrieval
I have protested that this has not affected my being able to retrieve the booking up till now but I have been told that this is now the case - and what is worse OLCI is no longer available [:(!] This is a real blow as I was planning to use it on Saturday to expedite my journey through LHR to give me maximum time in the Clubhouse (and to meet some V-Flyers
)
As always the flight appears on the Update Booking page on the VS website and although EI710 becomes VS710 [:0] I have never had a problem accessing that page. For example, I discovered recently that my flight to IAD changed from a Suite configured 343 to a non-Suite 343 and subsequently amended the seating arrangements. All that changed last week. [:(!] For some reason I now get a "Page cannot be displayed message" whenever I try to access that booking but I can access my Dubai reservation, no problem. I contacted VS by email and was told as follows:
Having investigated, it appears your Washington reservation contains another airline's flights that have been added to your booking by a method we refer to as "passive segments". This just means those flights are shown in your booking for information purposes. Whilst there's nothing wrong with your reservation, I've been advised by our IT department the passive segments disable online retrieval
I have protested that this has not affected my being able to retrieve the booking up till now but I have been told that this is now the case - and what is worse OLCI is no longer available [:(!] This is a real blow as I was planning to use it on Saturday to expedite my journey through LHR to give me maximum time in the Clubhouse (and to meet some V-Flyers
)
