Hello all, it's been forever since I last posted, so this log in/post/question for advice is rather selfish so I apologise for that!
I'll try and keep it as short as possible..
Basically I moved to Germany with my partner a few months back, we were due to fly home boxing day with flybe from MAN. Last flight of the day and it decides to start snowing, de-icing didn't work and 2 hours later captain came on and said it was cancelled.
We waited over an hour for bags to then be given a leaflet and told no flights until Sunday (48 hours later) we were given the option to book on the Sunday flight but we needed to get back asap and the woman from menzies said 'flybe should cover some costs but I don't know how much'
In the time we waited we missed any chance of the last germanwings flight, and then found out no flights to DUS the next day and CGN wasn't available.
Debated going to FRA but didn't want to not get compensation for the extra travelling to DUS and we couldn't get an answer from customer services.
Cue a nightmare, after a night in the radisson at our own expence we then had to hire a car to get to LHR to try and make a BA flight. It was the day trains weren't getting in to kings cross and the euston trains weren't direct so wouldn't get there in time. Anyway it took over 5 hours instead of 3 and we missed another flight again paid for ourselves. We then had another night in a hotel before getting a germanwings on the Sunday morning.
So basically how do we go about getting compensation, if any as we're 1k out of pocket!! With my airport background I was wary from the off, even now I expect nothing back however realistically to get there asap it was the only way we could at the time.
Would you just lay it all out and go for the 'I demand compensation, snow or no snow you had a duty of care' and throw the odd EU regulation in there (my boyfriends approach) or mine which is more reasonable, level with them in that I understand from experience these situations but explain and state the airline weren't very helpful.
Opinions? Or shall I go for an altogether different approach?
I'm not daft though, I know all that will likely come out of this is barclaycard rubbing their hands together
Thank you in advance and sorry for the length of that!!
I'll try and keep it as short as possible..
Basically I moved to Germany with my partner a few months back, we were due to fly home boxing day with flybe from MAN. Last flight of the day and it decides to start snowing, de-icing didn't work and 2 hours later captain came on and said it was cancelled.
We waited over an hour for bags to then be given a leaflet and told no flights until Sunday (48 hours later) we were given the option to book on the Sunday flight but we needed to get back asap and the woman from menzies said 'flybe should cover some costs but I don't know how much'
In the time we waited we missed any chance of the last germanwings flight, and then found out no flights to DUS the next day and CGN wasn't available.
Debated going to FRA but didn't want to not get compensation for the extra travelling to DUS and we couldn't get an answer from customer services.
Cue a nightmare, after a night in the radisson at our own expence we then had to hire a car to get to LHR to try and make a BA flight. It was the day trains weren't getting in to kings cross and the euston trains weren't direct so wouldn't get there in time. Anyway it took over 5 hours instead of 3 and we missed another flight again paid for ourselves. We then had another night in a hotel before getting a germanwings on the Sunday morning.
So basically how do we go about getting compensation, if any as we're 1k out of pocket!! With my airport background I was wary from the off, even now I expect nothing back however realistically to get there asap it was the only way we could at the time.
Would you just lay it all out and go for the 'I demand compensation, snow or no snow you had a duty of care' and throw the odd EU regulation in there (my boyfriends approach) or mine which is more reasonable, level with them in that I understand from experience these situations but explain and state the airline weren't very helpful.
Opinions? Or shall I go for an altogether different approach?
I'm not daft though, I know all that will likely come out of this is barclaycard rubbing their hands together
Thank you in advance and sorry for the length of that!!