Is anyone else having this problem?
I've just noticed 2 deductions of miles from my FC account listed as "shopping miles purchase cancellation".
88 miles on 16th June
1696 miles on 19th June
The first relates to an M&S purchase and I've checked through my account history going back to before the purchase - these miles were never credited! The reason being that I used a voucher code which means miles are not earned. So they weren't credited (AFAIK) but have been cancelled and deducted - only I didn't cancel the items or return them.
The second relates to a Hotels.com booking. I send a voucher code to allow me to earn double Hotels.com rewards, but otherwise paid in full, followed the same procedure as normal and did not cancel.
I've obviously sent off some "where's my miles" type emails via the contact form with details of the above. I'll let you know when I hear back.
I've just noticed 2 deductions of miles from my FC account listed as "shopping miles purchase cancellation".
88 miles on 16th June
1696 miles on 19th June
The first relates to an M&S purchase and I've checked through my account history going back to before the purchase - these miles were never credited! The reason being that I used a voucher code which means miles are not earned. So they weren't credited (AFAIK) but have been cancelled and deducted - only I didn't cancel the items or return them.
The second relates to a Hotels.com booking. I send a voucher code to allow me to earn double Hotels.com rewards, but otherwise paid in full, followed the same procedure as normal and did not cancel.
I've obviously sent off some "where's my miles" type emails via the contact form with details of the above. I'll let you know when I hear back.
At the end of the jetway TURN LEFT and... champagne, champagne for everyone