I sent an email to Customer relations last week regarding my issues. I received an email a couple of days later address to MR rather than MRS.
I received a telephone call from Virgin Customer Relations today in response to my email citing the lack of acknowledgement on board of my Lifetime Gold status and problems with clubhouse access. However, they did call my Husband first He is my supplementary silver card holder.
She was very apologetic but I can't help but feel that nothing will change. She said that my FF number was listed against my last booking but it did not 'flag up' my status.
She checked my forthcoming booking for August and said it did show on that and there should be no further issues, we'll see what happens.
I did mention this site (hope that's OK), saying it was happening to other passengers. As usual, IT issues were named as the cause of many problems.
TBH I'm left feeling non the wiser.
Jilly
I received a telephone call from Virgin Customer Relations today in response to my email citing the lack of acknowledgement on board of my Lifetime Gold status and problems with clubhouse access. However, they did call my Husband first He is my supplementary silver card holder.
She was very apologetic but I can't help but feel that nothing will change. She said that my FF number was listed against my last booking but it did not 'flag up' my status.
She checked my forthcoming booking for August and said it did show on that and there should be no further issues, we'll see what happens.
I did mention this site (hope that's OK), saying it was happening to other passengers. As usual, IT issues were named as the cause of many problems.
TBH I'm left feeling non the wiser.
Jilly