#258789 by barnstaple
15 Apr 2009, 16:34
This was my first flight with Northwest and I was slightly dubious having only flown VS long haul of late, but it was a bargain fare (280 ish inc tax) over easter and there were 8 of us so we duly booked a few months back.

Before our flight I had several problems with the airline changing our pre-assigned seats. This only seemed to affect the first LHR - MSP sector and appeared to be for no reason - and it wasn't minor changes but litterally scattering us across the aircraft individually as opposed to the nice neat block of 8 I had originally assigned. Still these things do happen! And with several moany groany calls to NW I got something semi acceptable in the end!

We were due to fly on Sunday 29th March and on the Thursday before I had an email from NW saying that due to a flight overbooking they were looking for volunteers to change their flights. I called the number and volunteered (they were offering 200 per person compensation in cash or 400 in vouchers)but they couldn't get 8 of us on any other route or time that weekend so left us where we were.

Check in online worked. Not fancy but it did the job.

On the Sunday we had a pleasant drive up to Heathrow and bag dropped - notcing signs saying the flight was overbooked and they were now offering 600 to anyone willing to amend their plans. We stuck with ours! My better half hates flying and had got himself in to the mode and didn't want to have to put it off for another 24 hours!

T4 at LHR = DUMP..... What a mess. It was however like a ghost town at lunchtime as we sat in weatherspoons.

I managed to pick a bent pair of sunglasses from Boots. Horrah! Didn't notice they were bend until half way over the pond...

My better half was most dissapointed that the Valium he had taken to calm his nerves had no effect [V]

On the flight i did feel like I was in a retirement village for knackered stewardesses. Virgin's staff are always so well turned out I wasn't prepared for the sloppy, scruffy, rude, abusive and generally obnoxious crew who seem to be employed by NW on these flights [}:)] - in fact i laughed as another passenger queried something about the green card/ESTA sitation and then was verbally attacked by the stewardess who looked and smelt like a 100 a day habit picked a fight with him and the passenger had to ask her to calm down.

Anyway, the gum chewing crew served a fairly nice meal and the pitch was good and the AVOD better than what VS offer.

There was a medical emergancy on board and the Nurse Practitioner in our group attended. She got 5000 ffps as a thank you (you need 25000 to get a oneway domestic flight)...

This being the last day the NW uniform was in use (they took the Delta uniform the next day) at the end of the fligh the cre offered to sell their uniforms to anyone who was interested. There wasn't much of a take up apart from someone who I think paid $10 for an apron - it might be on ebay now.

The transit through MSP worked smoothly and all but 2 of our 10 bags made it on to Orlando. The domestics were pretty much low cost but with a free drink and more gum chewing crew.

The flight home was pretty similar but with slightly better crew on a Delta branded aircraft with leather seats. I slept most of it so can't really comment on that. The Valium did seem to work better on the way home! [^]

All in all, a fairly amusing on time journey. I would fly NW/DL again if the price was right...
#712493 by DragonLady
15 Apr 2009, 17:18
Thanks for the TR.Gum chomping crew are not unique to NW. I've had experience of this revolting practice many times on VS (and not in economy either) [V].
#712496 by barnstaple
15 Apr 2009, 17:30
I was really surprised. I just assumed that it would be considered 'bad practice' or something - still at least they weren't blowing bubble gum!
#712497 by DarkAuror
15 Apr 2009, 17:31
Thanks for the TR!

I personally think gum chewing is not acceptable in any customer facing environment! [V]
#712510 by HighFlyer
15 Apr 2009, 20:51
Wow, interesting trip report.

quote:
T4 at LHR = DUMP

Yup, would have to agree with that. It looks half closed and is in a real state.

Thanks,
Sarah
#712520 by mcmbenjamin
15 Apr 2009, 21:39
The DL branded aircraft was a DL plane not NW.
#712523 by barnstaple
15 Apr 2009, 22:34
It was still announced as NW and the crew thanked us for flying Northwest, part of the new Delta - as they put it! And it was an A330 which I believe has only appeared in DL's fleet as a result of their takeover of NW.
#712537 by sthuk
16 Apr 2009, 03:34
Thanks for the TR.

I have always travelled VS UC, but the fare to LAS was too good to turn down.

My view is think the worse, if its better so be it....

have lounges in between LHR and MSP so the alcohol will help. [:D]
#712882 by jaguarpig
20 Apr 2009, 12:53
quote:There was a medical emergancy on board and the Nurse Practitioner in our group attended. She got 5000 ffps as a thank you (you need 25000 to get a oneway domestic flight)...
Wow they were generous.
Virgin Atlantic

Who is online

Users browsing this forum: No registered users and 3 guests

Itinerary Calendar