The UC "charter" word - but not about a plane...

I like a good number of the people here travel on VS out of an affection amongst other things for their more-modern style of doing things. That said, I again like a lot of people have become increasingly dis-illusioned by the "variable" quality of service we are seeing particularly in UC, and here I'm thinking of the standard of cabin service, and of course the food!

Now, I don't intend to say anything more about the food, as apparently changes may be coming so I think I'll wait and see that happens.

I do not believe it's coincidence that there are a significant number of VF memebers who have and are commenting negatively about the variability of cabin service (this is not to say that there aren't a number of good experiences to be recorded too), but when we pay the sort of money we do for UC travel the service should be without question exempelary - and it's not.

One of the things that I've found repetitively frustrating is never being confident about how the service is to be on any given flight. I have my staff travel UC, as a perk, and I want to know they're being made to feel special.

So.... I'd like to see some "charter" style (oops used the "charter" word") comittment from VS that states what the minimum level of service will be without fail for every major aspect of an UC. It's simply not acceptable that pax can be left relatively unattended, drinks unreplaced, noise from the galley, lack of attention etc. This comittment to passengers is not a written legal contract; it should be an aspiration to the level of service VE WANTS to give their customers, and one they feel they really WANT to deliver. I'd also like to say, that this is not a personal comment on the individual standards of staff at VS - it goes a long way up the mgt. tree, and those are the people who need to start delivering.

Come on VS, time to stand up, make a comittment and then deliver on it unfailingly.

Great idea but the question is "Are VS filling up UCS without such a charter in place at the moment" and the answer is yes. With perks that are hyped up like the VS LHR Clubhouse, limos, massages in the air, VS belive that that is all they have to do to commercially compete.

If you think about it, despite all the complaints about food and service here, does anyone here say they will never fly VS again? Rarely. Are VS loosing passengers because of these complaints at the moment? Most of us resign ourselves to eating in the various Clubhouses instead!

Out of interest, what is VS's mission statement.
To generate long term profitabilty and growth?
To make passengers feel happy and special?
To provide a unique flying experience?
To trounce BA at every available opportunity?

Companies will only introduce a charter if it helps deliver on their mission statement. I do not think that "to make passengers feel happy and special" is high on the list.

Maybe they shuold frame it in red cushions;)

Cheers,
VS045

Vizbiz,

I think you've raised a valid question here. My particular concern is with another 'c' word - consistency. I'm hoping the ( long, drawn out and embarassing ) food issue goes away shortly as Virgin hopefully recognise that good food is expected in the premium cabin.

Certainly, excerpts from trip reports about ( allegedly ) crew eating crisps off the bar, lines like "Whoops, sorry mate" etc when serving are just sloppy and not 'more-modern'. I've not seen any behaviour like that though - I'm pleased to say that all the crew on every VS flight ( In UC, PE, EC ) I've been on have been fantastic, and hope these incidents are few and far between.

I certainly hope that VS are focussing on the core product ( food, service, priority baggage [}:)] ) rather than spending time with wacky ideas about gyms/showers/casino's in the sky and double beds etc.

Thanks,

David.

Priority baggage does appear to be improving [^]