Well after a few less than perfect UC flights with VS I want to pass on some good news and a compliment of excellent customer service.
As some of you will know, I was looking for an UC reward seat down to ZA in December, to attend a wedding, for my wife, and I wanted to book a Z. I phoned the FC on Wednesday morning and informed them of my plans and also relayed on the fact that I was 600 miles short.
I was treated very politely and the FC person explained that I could not book the full trip as I had 600 miles short and did not have a "risk profile" on the system [:(] - I had no idea what that was.
So I booked the revenue trip anyway and my wife's outbound UC flight. In a month's time I would have enough miles anyway.
About ten minutes later, the FC called me at home and the same person informed me that she had booked the return leg as I had a Virgin CC and flights booked already and she had arranged for approval for me to go overdrawn.
This was completely unexpected and really was a nice touch. According to the rules this was not necessary and I accepted that. I am delighted in this proactive customer focussed attitude. [y]
So now the next question, should I book the wife a haircut or a treatment?!!
As some of you will know, I was looking for an UC reward seat down to ZA in December, to attend a wedding, for my wife, and I wanted to book a Z. I phoned the FC on Wednesday morning and informed them of my plans and also relayed on the fact that I was 600 miles short.
I was treated very politely and the FC person explained that I could not book the full trip as I had 600 miles short and did not have a "risk profile" on the system [:(] - I had no idea what that was.
So I booked the revenue trip anyway and my wife's outbound UC flight. In a month's time I would have enough miles anyway.
About ten minutes later, the FC called me at home and the same person informed me that she had booked the return leg as I had a Virgin CC and flights booked already and she had arranged for approval for me to go overdrawn.
This was completely unexpected and really was a nice touch. According to the rules this was not necessary and I accepted that. I am delighted in this proactive customer focussed attitude. [y]
So now the next question, should I book the wife a haircut or a treatment?!!
and as for the wife I would book her a treatment.
