We have an UC ticket booked through a travel agent for a holiday package to LA. The travel company tells us they have booked the cheapest fare code available. All we have is an e ticket so do not know the fare code. So we ring VA and they say its a D fare - thus can book a limo.
The only problem with this is, that when this happened last year no limo turned up. VA said they had made a mistake and had contracted our travel company to advise that the fare code was only Z - so no limo. But we were not told about this and had to get aa taxi to the airport. VA did refund the taxi fare.
So the question is how do I really know that I have a D fare class ticket with limo? Any suggestions?
The only problem with this is, that when this happened last year no limo turned up. VA said they had made a mistake and had contracted our travel company to advise that the fare code was only Z - so no limo. But we were not told about this and had to get aa taxi to the airport. VA did refund the taxi fare.
So the question is how do I really know that I have a D fare class ticket with limo? Any suggestions?