Just thought I would post a few thoughts after a nightmare delay on VS29 to Barbados. I booked four UC seats for my family on this flight and used the limo service from Norwich and the drive in check in service at Gatwick…so far so good in fact it was exceptional and exactly why I now use Virgin over BA. Arrived in the lounge and all was good then heard the dreaded “technical problem announcement”. To cut a long story a cracked windscreen meant getting a replacement from Amsterdam. The whole process took 12 hours. I think VS handled it fairly well however some points worth noting:
If there is a delay why not staff the Gatwick lounge with the beauty staff etc during the delay just to make it that much less painful. I know they have finshed their shift but why not have an emergency cover system (just like for crews).
The lounge needs some fans or AC as the heat in the afternoon was really hot
The cinema room never seems to work properly at Gatwick and why not connect it to a DVD payer?
However having the lounge and showers were a great benefit and the lady managing it was the star of the show. She refused to leave a sinking ship and I will be nominating her for an award!
Just to add to the UC toilet debate everyman and his dog was using UC toilets on the flight – why don’t the crew pull the curtain and stop people doing this? When I have flown PE I never use UC however if the crew turn a blind eye than we may as well all use it and whilst you there come and have a drink at the bar….
As a final note what do you think is fair compensation for the delay or is there fixed compensation depending on the delay?
Off for a beer by the beach...
If there is a delay why not staff the Gatwick lounge with the beauty staff etc during the delay just to make it that much less painful. I know they have finshed their shift but why not have an emergency cover system (just like for crews).
The lounge needs some fans or AC as the heat in the afternoon was really hot
The cinema room never seems to work properly at Gatwick and why not connect it to a DVD payer?
However having the lounge and showers were a great benefit and the lady managing it was the star of the show. She refused to leave a sinking ship and I will be nominating her for an award!
Just to add to the UC toilet debate everyman and his dog was using UC toilets on the flight – why don’t the crew pull the curtain and stop people doing this? When I have flown PE I never use UC however if the crew turn a blind eye than we may as well all use it and whilst you there come and have a drink at the bar….
As a final note what do you think is fair compensation for the delay or is there fixed compensation depending on the delay?
Off for a beer by the beach...
