exit seats fiasco, never flying Virgin again

Originally posted by VS-EWR

Originally posted by preiffer
Actually Nick, in fairness, that's not true. Virgin ARE in the minority in terms of 'selling' exit row seats - although many airlines are beginning to look at the business model favourably now.

I stand corrected then, thanks.[y] I still think it's reasonable to pay more for those seats, though.

Back in October I managed to book my parents into exit row seats in BA's WT to BDA (I was in WT+) This was during the on-line check-in process the previous evening. You had to tick a box to confirm that you were fit and able bodied and that was it. They were both delighted with the extra leg room at no extra cost but would have been willing to pay for it. So it is my experience that BA are not 'selling' exit row seats [:)]

The advantage to us of VS 'selling' the exit row seats is that it means that if you really want them, and are willing to pay, you are more likely to get them i.e. it puts people who don't really need them off just requesting them at check in because a little extra room would be nice.

The number of times I have seen little old ladies whose feet could barely touch the floor sat in the exit row (who I doubt could operate the emergency exit anyway) on other airlines...

Agree with the majority here - the OP should stop being such an INKSPE git and buy a PE seat if it means so much. Jeez, what a moaner![ii]

Have no issue with the extra charge for Exit row seats - want more legroom but don't want to upgrade to PE? then pay the money....

I think however that the OP has a point that he was given incorrect information over the phone, sure it's on the website, but the point of contact at VS should also have known about the additional charge and relayed the correct info in the first place.

Jon B

I agree with Jon B.

Surely it is all about expectation management, just like salary increases at work. Give someone 10% when they are expecting 5% - Happy days. Give them 10% whan they are expecting 20% - smack round the head !

Boomish was never informed of the extra charge so the expectation - given by, from my experience, a group of employees laughingly known as Customer Service - was to get there early enough to bag the seat without an additional cost. He complied with their directions. And put himself out to comply with those directions.

Maybe I am in the minority here, but I can see where he is coming from.

Do any of us really read ALL the T&C's for every product we buy - or do we rely on what the employees of the company tell us?

Keith

[Neil]

Originally posted by spiceke
Do any of us really read ALL the T&C's for every product we buy - or do we rely on what the employees of the company tell us?

Probably not, but then it is our own fault if something stating in the T&C's affects us in a negative way. They are there for all to read, and in most cases we have to in some way agree that we have read/abide by them, so it is only personal laziness or lack of want that stops us doing it not the fault of the supplier.

[RichardMannion]

Originally posted by Neil

Originally posted by spiceke
Do any of us really read ALL the T&C's for every product we buy - or do we rely on what the employees of the company tell us?

Probably not, but then it is our own fault if something stating in the T&C's affects us in a negative way. They are there for all to read, and in most cases we have to in some way agree that we have read/abide by them, so it is only personal laziness or lack of want that stops us doing it not the fault of the supplier.

I'm a Bree, I'm anally retentive, so will check T&C's in detail before signing anything. If it's there in writing, and I have to chose to ignore it then that's my problem. As rude as it may seem, why should I trust what someone tells me unless I can specifically make them accountable for their actions - so if an employee tells me something and I have proof (such as mail correspondence) then that's a different matter.