Haha.... I like it.
'Virgin Money was ordered by the Advertising Standards Authority to make the limitations of the offer clear in their future promotions'
So, future ads will have to state that you need to buy an expensive ticket to an unpopular destination, 11 months in advance, to use the companion ticket. Which overall works out more expensive than buying two cheaper tickets, to a better destination, on dates that suit you.
Slightly OT but the rules on advertising are just getting stupid, just because some stupid people take things so literally, can't be arsed to read the t&c's and probably more likely because they want something for nothing. The amount of money companies have to spend now to make sure their adverts comply is just ridiculous.
Just look at how adverts are in America now, especially for medical products/tablets etc, they spend 1min telling you about the thing they are selling and then the next 3or4mins telling you about every possible side effect just to cover their arses from the stupid claim culture mob, grrrrr.
Sorry, rant over.
Just look at how adverts are in America now, especially for medical products/tablets etc, they spend 1min telling you about the thing they are selling and then the next 3or4mins telling you about every possible side effect just to cover their arses from the stupid claim culture mob, grrrrr.
Sorry, rant over.
I do understand where you are coming from neil - The US riders like 'this pile cream may make your arse itch' are a little excessive.
However, credit card companies are not known for being the most transparent people in the world with regards to their terms and conditions. And I would quite happily put an argument together that MBNA are particularly poor in this area (as well as in customer service, competitiveness of annual charges, competitiveness of interest free periods, clarity of charging structures....).
Remember too that, to many people, spending 15k on a credit card would be an exceptionally big deal. So I think they would be justified in accepting at face value an offer of a valuable reward for becoming (in their eyes) an exceptionally valuable customer.
I believe the advert was overtly and intentionally misleading. Well done ASA in my book [y]
However, credit card companies are not known for being the most transparent people in the world with regards to their terms and conditions. And I would quite happily put an argument together that MBNA are particularly poor in this area (as well as in customer service, competitiveness of annual charges, competitiveness of interest free periods, clarity of charging structures....).
Remember too that, to many people, spending 15k on a credit card would be an exceptionally big deal. So I think they would be justified in accepting at face value an offer of a valuable reward for becoming (in their eyes) an exceptionally valuable customer.
I believe the advert was overtly and intentionally misleading. Well done ASA in my book [y]
Well done ASA. [^]
I realise that these flights are limited, but if offered, you expect to be able to use the rewards, with a little flexibility. It does seem like that's not the case and finding a way to use a reward flight is made as hard as possible, and with hard to understand rules, that even the Flying Club do not fully comprehend.
I realise that these flights are limited, but if offered, you expect to be able to use the rewards, with a little flexibility. It does seem like that's not the case and finding a way to use a reward flight is made as hard as possible, and with hard to understand rules, that even the Flying Club do not fully comprehend.
Originally posted by locutus
......finding a way to use a reward flight is made as hard as possible, and with hard to understand rules, that even the Flying Club do not fully comprehend.
That is a very good point, and made even more complicated when they move the goalposts without telling anyone; as they did with the Amex upgrade vouchers.
It is marketing at its worst - provide a very attractive looking piece of bait to get customers to apply for your product, but make sure it isn't going to cost the company much by making it very difficult to use. [n][n]
Nick
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