This is my first post but I have read many interesting reports/questions, a great site.
My daughter booked LHR-SYD return the first day of flight availability for the 9/12/08 returning 4/1/09 in PE. She also booked via VS SYD-MEL.
At the time she was booked via telephone into seats 19 H&K for all sectors.
At the time of booking the VS website only showed 3 flights, however when my daughter checked a few months later it showed all flights, but to her disapointment the seats on the return flight had been changed to the last row of PE(in front of the toilets).
We called and was told that a passenger with difficulties needed 19H/K. I understand the reasons, however I cannot understand why my daughter who booked early, is a member of FC and has flown 3 times on CS in PE would be moved before later bookings.
I have complained but told they will put some details on file for when further seats are released, but I'm unconvinced.
Any advice greatly appreciated.
My daughter booked LHR-SYD return the first day of flight availability for the 9/12/08 returning 4/1/09 in PE. She also booked via VS SYD-MEL.
At the time she was booked via telephone into seats 19 H&K for all sectors.
At the time of booking the VS website only showed 3 flights, however when my daughter checked a few months later it showed all flights, but to her disapointment the seats on the return flight had been changed to the last row of PE(in front of the toilets).
We called and was told that a passenger with difficulties needed 19H/K. I understand the reasons, however I cannot understand why my daughter who booked early, is a member of FC and has flown 3 times on CS in PE would be moved before later bookings.
I have complained but told they will put some details on file for when further seats are released, but I'm unconvinced.
Any advice greatly appreciated.
