call centre location...?

Can anyone help... has Virgin moved their Silver Club call centre out of the UK? Or have I just called at out of uk office hours? Got a fairly confusing selection of flight quotes to get, using a mix of miles, rewards and one way's... called and after 10 minutes of trying gave up.

[Decker]

PM me the details and I'll ask Premier 4 u

[Neil]

It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.

Neil

[preiffer]

quote:Originally posted by Neil
It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.


Riiiiight.

So, the next thread: 'Why do Virgin keep genuine high revenue passengers waiting so long before answering?'

I also find that parking in mother and child spots in supermarkets is much closer, regardless of whether you have a child in the car... [V][:w]

[Neil]

quote:Originally posted by preiffer
[quote]Originally posted by Neil
It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.


Riiiiight.

So, the next thread: 'Why do Virgin keep genuine high revenue passengers waiting so long before answering?'

I also find that parking in mother and child spots in supermarkets is much closer, regardless of whether you have a child in the car... [V][:w]


Sorry Mr 'I never do anything I shouldn't, ever' Reiffer [ii]

Maybe if VS employed competent (not superstar, not amazingly brilliant, just competent) in all it's reservations and FC support centres then people wouldn't have to abuse the system.

Neil

[honey lamb]

So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]

[Neil]

quote:Originally posted by honey lamb
So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]


Erm, I haven't rang UC or VS reservations since about September, so not me[:p]

quote:Originally posted by Neil
[quote]Originally posted by honey lamb
So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]


Erm, I haven't rang UC or VS reservations since about September, so not me[:p]


Maybe not YOU but people who have followed YOUR bad practice and advice [n]

No wonder as a Gold and genuine frequent UC passenger I am currently experienceing such bad service from Premier [:?]

[Neil]

Erm, hold on just one second. I am a regular, loyal to VS, UC passenger, who spends a lot of my money on VS. So why can't I call them about a flight I intend to take in PE BUT if I get an agent who I can talk sensibly too about various fare classes, prices and the upgrades route, might persuade me to fly UC?

*IF* VS employed staff who understand even the very basics of fares and the like rather than just relying on a computer or a supervisor then I would be more inclined to call Ag line or general reservations.

I was even given the Au free phone number by a member of the UC reservation team to call in future to save me money and get me to the 'better people' - his words, not mine.

Neil

[Scrooge]

Just to play devils advocate here, I can understand both sides of the argument, remembering the days of a certain Mrs Smith here in the US and how I had here direct number and how she handled my calls, compared to how the US call center handles the calls now, I can see Neils point of view.

However, unless your booking a UC flight, you really should not be calling the UC line [V]

I found out today that the call centre in Crawley is now open until 1am because they deal with the US calls.

Chap told me that if I phone after 10pm then will be routed to Crawley.