Virgin America 'involuntary downgrade'

Not sure if this is the forum to discuss VX - but today I arrived at LAX having already checked in my First Class ticket online the night before to be told my seat had been changed and I would be downgraded to the main cabin. I would get the difference between the fares refunded and a $400 VX credit for future travel.

I was furious. For one it wasn't explained why I had been bumped, and second the compensation was IMHO totally inadequate. I was on a business trip and planned to work through the journey. I ended up in a middle seat in Economy with no room to do anything, not to mention I was seething from the experience.

I called 'Customer Care' and was told they were not able to explain why I had been moved, and that was the best they could offer by way of compensation.

Has this happened to anyone else?




Thread moved to Virgin America forum by mod.....Nick

seems I got FAM'd...
http://www.airliners.net/aviation-forum ... n/4344375/

Lesson learned - don't book 2c or 2d

[Scrooge]

Oh that sucks, but as you've found out, when it comes to FAM's there is nothing the airline can do except try and keep the pax happy, which I don't have to point out to you, really isn't an easy thing.

I can see that a lot of what is said about seating position make sense. I've always looked out for FAMs on UA, but never spotted them, however, I never really looked at 2c or 2d !

It does suck to get downgraded, there is n't much an airline can do if the cabin you are supposed to be travelling in is full. On most other airlines I know of, they usually give you a bulkhead or exit row seat as well as the financial compensation.