I just wanted to give some very brief feedback on my 2 very recent (I arrived home this morning lol) flights - VS15 and VS16.
I was really disappointed following my last Virgin flights in 2007, so much so I switched to the 'dark side', but then switched back again [:w]
From checking in, to boarding, to the actual flight - everything really was faultless. I have never had such fantastic flights and I will be providing full feedback to Virgin Customer Services as all the crew were absolute stars.
A nice touch at MCO, although there still is the separate baggage reclaim for PE/UC, they now remove the UC cases from the actual carousel - there's a separate UC sign and the cases are ready and waiting.
Also, at LGW, another nice touch, and certainly not there for my 2007 flights, we boarded from one of the gates not in the satellite terminal, the Virgin staff referred to it as a 'holding' gate - when we approached we found a long line snaking outside the gate as the gate was full to capacity, at the front of the line was a clear UC/PE priority boarding sign, so we bypassed the line and went straight onto the plane.
All in all I was very impressed with both LGW and MCO, and had 2 very enjoyable flights.
I was really disappointed following my last Virgin flights in 2007, so much so I switched to the 'dark side', but then switched back again [:w]
From checking in, to boarding, to the actual flight - everything really was faultless. I have never had such fantastic flights and I will be providing full feedback to Virgin Customer Services as all the crew were absolute stars.
A nice touch at MCO, although there still is the separate baggage reclaim for PE/UC, they now remove the UC cases from the actual carousel - there's a separate UC sign and the cases are ready and waiting.
Also, at LGW, another nice touch, and certainly not there for my 2007 flights, we boarded from one of the gates not in the satellite terminal, the Virgin staff referred to it as a 'holding' gate - when we approached we found a long line snaking outside the gate as the gate was full to capacity, at the front of the line was a clear UC/PE priority boarding sign, so we bypassed the line and went straight onto the plane.
All in all I was very impressed with both LGW and MCO, and had 2 very enjoyable flights.
