I cancelled a reward booking on 1st Feb & the miles were credited back into my account within a minute or two. I was assured that the taxes/fees/charges would be refunded (less the £30 fee as I'm only FC Silver) within 3-4 weeks.
Noticed yesterday when my VS Amex statement arrived that no refund had been issued (so close on 6 weeks down the line). Phoned Flying Club to chase and have just had an email from the refunds department giving a breakdown of the refund & confirming it's on it's way to my card.
Is this the norm - i.e. you have to chase the refund up to get it?
Noticed yesterday when my VS Amex statement arrived that no refund had been issued (so close on 6 weeks down the line). Phoned Flying Club to chase and have just had an email from the refunds department giving a breakdown of the refund & confirming it's on it's way to my card.
Is this the norm - i.e. you have to chase the refund up to get it?