FLYERZ wrote:Interesting timing of this post. Recently flee LHR-BGI-GND in Economy Delight, the first long-haul and VS flight since Feb-20. I too had questions around on-board service albeit only around catering. My experience in Economy was otherwise seemingly back to normal in all other respects. My main thought after though was around the meal service and the long-term battle between sustainability and cost savings (maybe part Covid led).
1) Post takeoff drink/pretzels (normal)
2) Lunch (I will expand)
3) Follow up drinks/tea/coffee
4) Ice Lollies
5) Afternoon tea (normal)
6) BGI-GND snack (normal)
The only area I thought was lacking was the lunch which cane in a cardboard box instead of tray. There were 2 options (chicken or veg pasta) rather than 3 before (from memory) and the salad and cheese/crackers no longer a feature.
Having not travelled through Covid on VS I couldn’t tell what was due to cost saving vs sustainability. E.g. cutlery was no longer plastic but a sustainable composite. Were the lack of trays the same or intro’d through covid with various airlines giving ‘food boxes’ to reduce physical touchpoints.
Either way I had an interesting internal debate about what sustainability means for perceived service. Clearly all companies (airlines not excluded) face pressures to be more sustainable but in a service industry like this I think this can have a negative impact on public perception. Also on these flights there were no physical menus which previously was a differentiator for VS in economy vs other airlines but an onboard announcement of the menu clearlybis a more sustainable solution, albeit could be seen as a compromise to service quality.
Bit rambly but just my observations
I noticed this too. I think the menus were given out in PE at least as I noticed passengers had them in their hands when we walked through to get to Y, but it seems like with Y despite some of the changes being done for environmental reasons (and I applaud VS for cutting back on plastic waste) and presumably to reduce waste (maybe the cheese and crackers were often being left?), the meal service was an austere experience. Heck, on the nightflight back I'm old enough to remember when in Y 20 years ago you got a decent-sized amenity kit with eyeshades, ear plugs, toothbrush/toothpaste, notepad and pen, as well as the usual blanket and pillow.