Originally posted by Monkey
Do you know which consolidator they booked it through?
No, I'm in the dark at the moment. Another visit is in order for the weekend I feel! [}:)]
FURTHER UPDATE
The travel agent has just phoned. Apparently, Virgin are sticking to their guns VERY rigidly and not budging on not giving us a car ("even though it's our honeymoon and not really any skin off their nose" TA's words, not mine). So the TA has compromised for us and booked us transport to the airport and given us £100 to get our own way back.
So, all in all. A big "BOO" [n] to Virgin for not cutting us a break, even though it's our special holiday, and a huge "BIG UP" to the TA, [y] who are, at least, trying to help.
I'm not sure I'm too happy now.
The travel agent has just phoned. Apparently, Virgin are sticking to their guns VERY rigidly and not budging on not giving us a car ("even though it's our honeymoon and not really any skin off their nose" TA's words, not mine). So the TA has compromised for us and booked us transport to the airport and given us £100 to get our own way back.
So, all in all. A big "BOO" [n] to Virgin for not cutting us a break, even though it's our special holiday, and a huge "BIG UP" to the TA, [y] who are, at least, trying to help.
I'm not sure I'm too happy now.
To be fair, its not Virgin's mistake. Why should they suffer financially due to an agent that is incapable of making a booking? Z Class doesn't include a limo, and no exceptions will be made.
I can understand that it is your honeymoon, but to be honest what does that matter to Virgin. The amount of times I have heard in the past where people are expecting an upgrade to Upper Class because it's their honeymoon really annoys me. I know you are not expecting this in this instance, but people spend on average £20k on their wedding and then book economy and expect expensive Upper seats, or special treatment. I recall a couple on 'honeymoon' a few years ago that had checked in mid way through the check-in period, and were kicking off because they couldn't have the exit seats, and were dropping the 'honeymoon' word like it was going out of fashion. Plane was very busy, and I rolled up to check-in and started chatting to the agent about it, and they told me how often they hear it. And to emphasise, they reiterated that someone with loyalty (such as a FC Gold or Silver) would most definitely take precedence over a couple (with no status) on honeymoon for an operational upgrade.
Glad to hear that you have recieved some compensation and transportation, and in my opinion it has come from the right source, the travel agent.
Don't view this as a personal attaack, merely me relaying my opinion based upon what I have seen whilst travelling in the last 7 years with Virgin.
Thanks,
Richard
I can understand that it is your honeymoon, but to be honest what does that matter to Virgin. The amount of times I have heard in the past where people are expecting an upgrade to Upper Class because it's their honeymoon really annoys me. I know you are not expecting this in this instance, but people spend on average £20k on their wedding and then book economy and expect expensive Upper seats, or special treatment. I recall a couple on 'honeymoon' a few years ago that had checked in mid way through the check-in period, and were kicking off because they couldn't have the exit seats, and were dropping the 'honeymoon' word like it was going out of fashion. Plane was very busy, and I rolled up to check-in and started chatting to the agent about it, and they told me how often they hear it. And to emphasise, they reiterated that someone with loyalty (such as a FC Gold or Silver) would most definitely take precedence over a couple (with no status) on honeymoon for an operational upgrade.
Glad to hear that you have recieved some compensation and transportation, and in my opinion it has come from the right source, the travel agent.
Don't view this as a personal attaack, merely me relaying my opinion based upon what I have seen whilst travelling in the last 7 years with Virgin.
Thanks,
Richard
Sorry - I don't get it either.
In your own words, you knew that Virgin would not be providing a limo. Plus, in your original post...
So, as you know yourself, it's not Virgin's fault in the slightest.
The TA screwed up, they're paying to rectify their own mistake (which is what you wanted). Why on earth should Virgin "cut anyone a break" for a mistake that was entirely someone else's? [?]
In your own words, you knew that Virgin would not be providing a limo. Plus, in your original post...
I am a Virgin fan and know that Z class fares do not qualify for the free transfer service (later confirmed to me by Flying Club, despite my begging!).
My question is, because the guy informed us that we'd get the free transfer service and even wrote it on our confirmation, is there any comeback on the travel agent to provide us with a lift to the airport?
So, as you know yourself, it's not Virgin's fault in the slightest.
The TA screwed up, they're paying to rectify their own mistake (which is what you wanted). Why on earth should Virgin "cut anyone a break" for a mistake that was entirely someone else's? [?]
Originally posted by MCONut
So, all in all. A big "BOO" [n] to Virgin for not cutting us a break, even though it's our special holiday, and a huge "BIG UP" to the TA, [y] who are, at least, trying to help.
I'm with Paul & Richard on this one. The TA promised something that they clearly weren't entitled to - a limo on a Z fare - and you knew you shouldn't get anyway! Sorry, but in no way is this Virgin's fault. Big kudos to your TA though, for actually delivering what they promised, even though they were in the wrong - there are so many that wouldn't do that [y]
Cheers
Michael
My feelings too- this clearly is not the fault of Virgin but an agent who is independent of them.Personally I think they (the agent)have offered a reasonable solution (particularly as you say you knew that a Z clas was non limo when it was stated thus by the agent) which is to be applauded.As Michael says many would have simply not bothered to find a resolution to the situation .
Yes, I totally agree with everyone since my last post, and since then, I have taken my selfish hat off! I apologise for that unreservedly! [:#]
Richard and Paul (and indeed, everyone else), thanks for your [B)], I think I needed it. You are indeed correct and I wasn't expecting anything. I was just bitterly disappointed as they had told me on Saturday, whilst I was in the branch, that Virgin had agreed to give us the car. Then they don't return my call and when then do, say sorry bud, Virgin have changed their mind, you aren't getting the car. I think we all know that this could never have been the case as Virgin would never have relaxed the rules for me or anyone, and quite rightly so. I'm more annoyed with the TA for spinning me a yarn on Saturday.
If this episode has taught me anything, it is to book things myself rather than leave it to somebody else and take loads of advice off my learned aquaintances on v-flyer.com
Once again, apologies for my little "BOO" outburst earlier.
Richard and Paul (and indeed, everyone else), thanks for your [B)], I think I needed it. You are indeed correct and I wasn't expecting anything. I was just bitterly disappointed as they had told me on Saturday, whilst I was in the branch, that Virgin had agreed to give us the car. Then they don't return my call and when then do, say sorry bud, Virgin have changed their mind, you aren't getting the car. I think we all know that this could never have been the case as Virgin would never have relaxed the rules for me or anyone, and quite rightly so. I'm more annoyed with the TA for spinning me a yarn on Saturday.
If this episode has taught me anything, it is to book things myself rather than leave it to somebody else and take loads of advice off my learned aquaintances on v-flyer.com
Once again, apologies for my little "BOO" outburst earlier.
Ah, cool [y]
To be fair - as you say, it's very disappointing when you've been told everything's OK to have the carpet removed from under you. Good work by the TA to eventually resolve the issue - but as you indicated, I'm pretty sure they were bluffing the VS thing from the start.. [:?]
Anyway - episode over. Cinders SHALL go to the ball (in a free carraige), so make the most of it, and have a great honeymoon in Upper Class
[y]
To be fair - as you say, it's very disappointing when you've been told everything's OK to have the carpet removed from under you. Good work by the TA to eventually resolve the issue - but as you indicated, I'm pretty sure they were bluffing the VS thing from the start.. [:?]
Anyway - episode over. Cinders SHALL go to the ball (in a free carraige), so make the most of it, and have a great honeymoon in Upper Class
[y]Originally posted by jilly
Hope you're feeling better now - I can imagine that you just wanted everything to be pefect for your honeymoon and I'm sure it will be.
Yep, as I said, Selfish hat has been removed and shipped off to the nearest bin! It's been a bad day. [:I]
Originally posted by MCONut
If this episode has taught me anything, it is to book things myself rather than leave it to somebody else and take loads of advice off my learned aquaintances on v-flyer.com
TAs are not so bad if you are able to find someone reliable. Of course you have to check that they actually follow your instructions but I used to book everything by myself until recently and now I have been using TA for past year. I have had some incidents where delivered service has not been very good (e.g., limo trying to transfer me to/from the airport one month too early) but my TA has been always able to sort it out very fast after I have notified them about the situation.
They were very friendly to offer to call overseas to my hotel in SFO so I would be able to avoid expensive roaming charges in my mobile when I had an issue with Hertz (Hertz changing the rules on their own, unlimited free mileage turned to be limited free mileage).
After reading all this I hope we are going to see a photo of you both in that limo[y]
congratulations to you.
congratulations to you.
MCONut,
Have been following this thread with interest. All things considered your situation turned out quite alright, particularly so since your TA took responsibility for the mistake.
Big bonus (selfish hat on): you still have your friends here at V-Flyer to cheer you onward!
Chuck-
Chuck-
Have been following this thread with interest. All things considered your situation turned out quite alright, particularly so since your TA took responsibility for the mistake.
Big bonus (selfish hat on): you still have your friends here at V-Flyer to cheer you onward!
Chuck-
Chuck-
I agree with most that has been said here however. TA has made a mistake BUT if they can afford to pay out £100 etc.. then they have certaily made enough money on your booking. Travel isn't inthe healthiest of ways at the moment so I cant see them being able to afford it any other way!
ust thought a TA view might be appreciated
ust thought a TA view might be appreciated
Yes there are times that you need to get something off your chest,at least doing it on here allows you to clear your mind a little and listen to the responce you get,rather than blowing your top at some poor person who's only job is to answer a phone...saying that of course im now off to call Carnival to rip them a new one.
Originally posted by Monkey
I agree with most that has been said here however. TA has made a mistake BUT if they can afford to pay out £100 etc.. then they have certaily made enough money on your booking. Travel isn't inthe healthiest of ways at the moment so I cant see them being able to afford it any other way!
ust thought a TA view might be appreciated
I doubt it,from what I know the commision on the airline tickets is very low,they may off made a little money on the ticket after paying for the transfer,but I doubt it.
Most TA's now make the money from selling the extras..hotels insurance etc,not from the airline tickets.
Originally posted by jetwet1
Yes there are times that you need to get something off your chest,at least doing it on here allows you to clear your mind a little and listen to the responce you get,rather than blowing your top at some poor person who's only job is to answer a phone...saying that of course im now off to call Carnival to rip them a new one.
LOL. Dave, don't you prefer to listen to our responses first?:D
Chuck-
C'mon Dave, share it with us first and we'll get you to the calm and composed stage before you make the call.[:X]
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