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#447751 by sixdownkeepsafedepth
05 Jul 2008, 21:07
Originally posted by willd
Everytime I ring FC I seem to be diverted to the American FC line, apparently quite common when the UK FC operators are busy.

As for Indian call centres, I did an internship at a major bank a couple of summers back and all the call centre operators they used in Indian all had at least a degree.


What in Geology?[y]

Regards
Bryan
#447791 by Howard Long
06 Jul 2008, 14:33
Originally posted by Pete
I did a couple of trips with AA back in 2001/2002. Can't say they were terrible, but I did get the impression I was flying the equivalent of a beaten-up station wagon, and being looked after by ladies who wouldn't be out of place serving in a truck stop diner and probably smoked 60-a-day for the last 40 years. Nothing terribly wrong with either aspect; but hardly encouraging me back.


Agreed - I haven't flown longhaul AA since about 2002/3 in F LGW-RDU-LGW. From the lounge at LGW through the food & beverage and to the crew, it was all rather tired and clearly cutbacks where rife. However, the one redeeming facet was that I do particularly remember being very impressed at being immediately greeted by name at the door by an FA who'd been on the outbound on the return segment ~28 hours later.

Well I remained impressed until a few weeks ago when an identical situation happened on EK MEL-AKL-MEL. Again at the door on the return segment a day later one of the FAs greeted me gushingly, but then spoilt the illusion by saying they'd seen my name of the F manifest. Purely coincidentally, she was from Hull [:p]. Also I turned out to be the only pax on F. Sadly, rather than take advantage of the three FAs to one pax ratio, because I'd been on a solid eating and drinking frenzy with Decker in the previous 24 hours, all I wanted to do was sleep. (On one of these short EK trans-Tasman segments recently, I did manage to sample the entire wine list of eight different wines on offer in F but that's a whole other story).

Cheers, Howard
#447858 by DarkAuror
07 Jul 2008, 11:23
Originally posted by Neil
Originally posted by AlanA
On the other hand neil, V-Flyer could be siad not to be representative of the general public who fly virgin, as the majority are either silver or Gold card frequent virgin flyers and the Customer service for these cardholders is better than the standard indian call centre as complained about on many other travel websites.....


VS don't have an Indian call centre. VH do, but not VS.

Maybe the more regular VF members are Au/Ag but the site is full of all types of travellers, who, if you read the site on a regular basis, receive all types of service, good and bad.



Would have to say if it's not an Indian Call Centre (which I think it is[:?]) then it's somewhere where agents can't think off the 'script'.

When trying to finding out why the VS21 to IAD was cancelled and what VS were going to do, I was told firstly to contact Expedia as I booked through them and then was told that the VS21 was not canceled but was delayed until 17.30, the time of VS55. Thank goodness I was at the Sheraton Skyline when I found it was cancelled and VS had a check-in line assigned for everyone affected.

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