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#10198 by andrew.m.wright
24 Jan 2006, 15:02
A word of warning as I'm sure that I'm not the only one this has happened to [:(]

Was wondering what had happened to my ticket purchased last Wednesday, until I checked my Bulk/Spam folder, and found it in there [^]

Hope this helps other people if your awiting E - Tickets [oo]

Must admit this is the 1st time it's happened.

I've updated my white list to stop it happening again :D
#94263 by locutus
24 Jan 2006, 15:17
I think the word "virgin" adds some spam points to your mail, depending on your filters. [:(]
#94277 by mitchja
24 Jan 2006, 16:03
Never have a problem with my ticket emails from VS. I use NIS with spam filter on at my end and the emails also get though my ISP's spam filtering system as well.

I don't mean to sound harsh here, but VS do seem to use spam as an excuse a lot of the time.

My dad had to chase his e-tickets and his friends are still waiting for theirs too, which were booked online in December.

Regards
#94278 by Littlejohn
24 Jan 2006, 16:07
I've had VS stuff spammed. I think you're right that the word virgin doesn't help. With our stuff it was also the html (?) stuff and the T&C which our system decided was excessively verbose (!).

Mind if you want to hear tails of horror about e-tickets, try asking HoneyLamb.[B)]
#94283 by mitchja
24 Jan 2006, 16:14
Maybe VS should consider going down the DJ and QF route where your e-ticket arrives as a PDF attachment....just a thought.

Regards
#94284 by honey lamb
24 Jan 2006, 16:15
Originally posted by sailor99


Mind if you want to hear tails of horror about e-tickets, try asking HoneyLamb.[B)]

That's right! Last year eventually VS had to send me a paper ticket for one of my flights as my email provider kept refusing it [:0] Mind you it didn't help that VS didn't tell me it was refusing it as I could have done something about it. Eventually towards the end of last year VS posted something on their website for you to put into your address book to prevent this from happening. It seems to have worked as my last booking came through. [y]

Incidentally mitchja, a booking I made in December (by phone) only came through last Sunday
#94286 by David_C_H_1
24 Jan 2006, 16:46
Eventually towards the end of last year VS posted something on their website for you to put into your address book to prevent this from happening


The instructions on the web site seem to be for Flying Club promotional emails.

I have just got a booking confirmation email and the address it came from was " [email protected] "

does anybody know if all etickets come from that address?
#94296 by honey lamb
24 Jan 2006, 17:15
Originally posted by David_C_H_1
Eventually towards the end of last year VS posted something on their website for you to put into your address book to prevent this from happening


The instructions on the web site seem to be for Flying Club promotional emails.

I have just got a booking confirmation email and the address it came from was " [email protected] "

does anybody know if all etickets come from that address?

I've never received a promotional email......but I have received e-tickets since adding it.
#94302 by SW15 and 33134
24 Jan 2006, 17:35
Confused. The very idea of an "e-ticket" is that no document is required. I can understand that one might like to have a purchase confirmation, but it's not required for travel, is it?

dennis
#94303 by Littlejohn
24 Jan 2006, 17:38
No you shouldn't need it, although they do ask you to print it off so they have all the reference numbers to hand. You can always turn up at the airport with out it, and they can look you up based on your name. I have even shown them the e-ticket on my PDA!
#94307 by preiffer
24 Jan 2006, 17:50
There's a post on here (and a very detailed one on FT) somewhere about e-tickets.

The "E" does not refer to the lack of customer paperwork - it refers to how the ticket is ISSUED by the airline, and stored in their system.
#94308 by cshore
24 Jan 2006, 17:50
Originally posted by sailor99
No you shouldn't need it, although they do ask you to print it off so they have all the reference numbers to hand. You can always turn up at the airport with out it, and they can look you up based on your name. I have even shown them the e-ticket on my PDA!


My latest e-ticket receipt (on a VS flight booked via ATP) contains the words "It is mandatory for international passengers to carry this e ticket receipt during the check in procedure" so I would think that you do actually need to take it with you.

That said, I've flown often enough on them and not been asked for it. Proof of identity and the correct answer to "Where are you going today, sir?" seem to be sufficient to locate me in the system and get me a boarding pass.

Chris
#94327 by Juliet
24 Jan 2006, 19:47
The main reason they advise you 'require' your e-ticket is for security/immigration purposes.

As you will have to answer security questions (does this bag belong to you, did you pack it yourself etc) they require to see your travel documents for travel on a flight that day with that carrier. If you are travelling somewhere that you do not hold a passport for, they normally will check that you have either an onwards ticket or a return ticket.

Hope this helps

Juliet
#94357 by andrew.m.wright
24 Jan 2006, 21:31
Originally posted by SW15 and 33134
Confused. The very idea of an "e-ticket" is that no document is required. I can understand that one might like to have a purchase confirmation, but it's not required for travel, is it?

dennis




Um tell that to Immigration at Atlanta !
#94373 by SW15 and 33134
24 Jan 2006, 22:30
Hmmm. At check-in I simply present my passport and anything I may have printed from the website showing my record locator and itinerary, or the results of online check-in, but I do not print the airline's official "receipt". UK immigration always asks the purpose of my visit and when I am leaving, but has never asked to see anything other than my passport. I take for granted the airline has told them I am arriving, and the details of my return booking. However, even when I fly a mixed VS/BA trip they show no interest in my return details.

dennis
#94416 by Speedbird223
25 Jan 2006, 05:34
Originally posted by preiffer
There's a post on here (and a very detailed one on FT) somewhere about e-tickets.

The "E" does not refer to the lack of customer paperwork - it refers to how the ticket is ISSUED by the airline, and stored in their system.


'Seems that there is some confusion as to what constitutes an e-ticket.

We are all familiar with old paper coupons with the red carbon paper that were stuck in to the back of a boarding passes; they were replaced on some airlines by the ATB which was a cardboard coupon with a magnetic strip on the back. IF you lost it from the back of your boarding pass, you weren't allowed to fly.

The thing about these paper tickets was that the red carbon/ATB coupon was then sent to an IATA clearing house and all the interline costs were balanced out. The coupon had cash value. The clearing houses (often in India ironically enough) would then let airlines know what they owed to each other for carrying each other's passengers on an interline basis. That way there was minimal interruption to cash flow - critical for airlines who carry huge capital costs and massive debts.

E-tickets are the new way of working all this out. With an e-ticket all the calculations and interline costs are are cleared electronically. So it's the cost that is electronic, not the ticket. You could in theory have a paper e-ticket (but that would be silly... hmmm - maybe this idea is just made for bmi )

This is why you are now seeing new "enhancements" like refusals to through-check bags on two separate PNRs - the cost of virtual interlining using multiple tickets are now becoming apparent to airlines with the advent of e-ticketing. Also, e-ticketing incresingly allows airlines to see their actual costs on a much more regular basis, as clearing is done electronically'
#94488 by preiffer
25 Jan 2006, 16:09
Bingo - cheers SB [y];)
#101904 by BelfastFlyer
25 Feb 2006, 23:16
Slightly OT but recently came back to belfast via BA in manchester and if you check in via their self-service kiosks you done have to show any id through the whole trip!
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