V-Flyer

I find that everytime I telephone UC Reservations they are always so helpful and answer my silly questions.[:I]

Does anyone else agree?:)

There have been quite a few threads about this exact same topic in the past - and yes, everyone agreed

Having said that, if you're spending £5,000 + on a flight, surely they SHOULD be very helpful...? [:0][:w]

Yeah I alway find them very helpful and they can never do too much to help you.

And they actually answer the phone too in UC

Originally posted by motherger
and answer my silly questions.[:I]

Ahem.

The Premier Team are very efficient.

Thanks,
Richard

Ensure you phone during UK office hours to get hold the Premier team. I once rang at 7:10 am and ended up speaking to a some in normal reservation that was clueless. Their manager was not much help either. Was advised to "write" to Virgin about my problem. [B)]

Rang back at 10 am on the same day and got what I was after immediately on the phone.[y]

[y][y][y][y][y][y][y][y][y][y][y][y]
I have just come of the phone (at 10:20 pm) with an agent in the Premier Service Team that spent the last 45 minutes booking some very complicated flights for my folks.

Can't say enough good things about that agent. She was fab[y][y][y]

Oh, and Richard, she says Hi (again!)

Paul

yes they are great,especially little old me who is going to be a 1st time upper class pax.

I wish all call centres are all like that,especially banks!