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missing miles

Posted:
09 Apr 2006, 10:31
by fontyflyer
I flew South African airlines just over a week ago and although detailling my FF number when booking I have had no points added. Is it possible to claim missing miles with a partner airline without the ticket stub? I have th e-ticket but no boarding card which I think I have thrown away[:(!]

Posted:
09 Apr 2006, 13:10
by mitchja
Partner miles can sometimes take several weeks to be credited. I'd wait a bit longer yet before claiming.
Regards

Posted:
10 Apr 2006, 18:46
by Jonathan
e-ticket should be good enough (as it wil have your PNR number on it) although they generally prefer a bording card (as this shows you actually flew)
I generally keep all my boarding passes until miles credit (for this very reason!)
Also keep your hotel checkout bills etc too as ive had issues in the past with those!!

Posted:
10 Apr 2006, 19:13
by HighFlyer
Yes, a copy of the e-ticket is fine for a partner claim, although VS do suggest waiting 6 weeks before filing a claim as partner flights seem to take a bit longer than VS flights to filter through the system.
Thanks,
Sarah

Posted:
11 Apr 2006, 16:29
by Jonathan
Indeed although Vs made a bit of a cockup the last time they credited me
05 Jun 2005 Cancelled: Singapore Airlines, KUL-SIN, Economy Class -209 -1
05 Jun 2005 Cancelled: Singapore Airlines, SIN-KUL, Economy Class -209 -1
05 Jun 2005 Singapore Airlines, SIN-KUL, Economy Class 209
05 Jun 2005 Singapore Airlines, KUL-SIN, Economy Class 209
05 Jun 2005 Singapore Airlines, KUL-SIN, First Class 312
05 Jun 2005 Singapore Airlines, SIN-KUL, First Class 312
Those flights were in F!! hence the correction!

Posted:
11 Apr 2006, 16:35
by preiffer
The calculation's still wrong. What's 312 vs 209? 149.3% [:p]