Renewal.... no card, tags or pack ?

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Renewal.... no card, tags or pack ?

#12369 by mas66
25 Apr 2006, 00:23
Hi All

Is anyone still having probs with not receiving new cards & tags at renewal time ?? Mine expires at the end of this month still not had a new card, tags or pack. I have also requested new tags from FC 3 times now in 4 months and nothing [:?]

Cheers

Mark

#114101 by Littlejohn
25 Apr 2006, 05:31
Yes, you are not alone. We are all having problems. I have been told about 4 to 6 weeks, but the old card will be treated as valid.

#114108 by hamishbrown
25 Apr 2006, 07:36
[|)]

my au status renewed 03/12/05 and i have yet to receive a new membership pack - my membership number has been changed since then on 2 separate occasions and according to vs that means a replacement pack is on its way to me...

the 'good' news is that my miles and tier points do still reach my account ok, and i have only 6 more tier points to get before my next renewal date (31/12/06)...

i wonder if royal mail are selling my packs on ebay to help pay adam crozier's bonuses... [:w]

#114114 by Jonathan
25 Apr 2006, 08:30
So has anyone got the new style cards yet?

#114148 by cshore
25 Apr 2006, 11:24
Originally posted by sailor99
Yes, you are not alone. We are all having problems. I have been told about 4 to 6 weeks, but the old card will be treated as valid.


...which is fine unless, like myself and the good Mr hamishbrown, you're number has been changed twice. So now I have a card which expired 5 months ago and has the wrong number on it. Not a lot of use really. I can get away with explaining the problem to VS staff but it's very awkward and, frankly, embarrassing to have to go through this with staff of partner airlines.

I have been told that new cards will be sent out this week but I've been told that several times over the last few months and I'm not holding my breath.

Chris

#114166 by RichardMannion
25 Apr 2006, 12:44
I spoke to the department that handle this function at VS last week, there have been a number of issues that are causing delays. The new cards have been a bit of a challenge to produce for the supplier, the image on the website doesn't do the card any justice. the letters are in a distinct foil effect. They are due to start shipping this week. I do feel sorry for them, as it sounds like its been an absolute nightmare for them.

All I can say is that you have views on it, post them here (constructively) as they will be taken onboard.

Thanks,
Richard

#114170 by hamishbrown
25 Apr 2006, 13:15
as i said earlier it has not stopped or delayed my mileage or tier point earnings, even though i am using my old card with my old number... [y]

#114188 by jaguarpig
25 Apr 2006, 14:07
They are due to start shipping this week. I do feel sorry for them, as it sounds like its been an absolute nightmare for them.


Richard, will the new design cards be sent out to all existing Au holders or just sent out on expiry of the old card?

#114295 by mas66
25 Apr 2006, 20:19
As long as my miles and TP's reach my account I can live with a bit of a wait ....... my wife received her silver card (old style) a few weeks ago with a printed apology letter about the lack of tags !

Cheers

Mark :D

#114303 by RichardMannion
25 Apr 2006, 20:55
Originally posted by jaguarpig
They are due to start shipping this week. I do feel sorry for them, as it sounds like its been an absolute nightmare for them.


Richard, will the new design cards be sent out to all existing Au holders or just sent out on expiry of the old card?


All existing golds will get it very soon, not just on renewal.

Thanks,
Richard

#114309 by mas66
25 Apr 2006, 21:19
Just as a side issue to this thread and out of pure interest

How quickly in any membership year have any of you guys got your 30 TP's to renew and does anyone know the most TP's anyone has gathered in year (flying only VS not partners) ...... just curious to know :D

Regards

Mark

#114379 by roadrunner
26 Apr 2006, 02:58
No worries on this end...as long as I have a number that coordinates with miles which has always been the case. On the other hand, it's always hard to toss the cards with the old numbers as they carry many sweet memories. Personally I think VS do a champion job of keeping miles current, card or no card--and I mean that. Not quite the same experience with certain of their arch competitors....

RR

#114422 by Jonathan
26 Apr 2006, 12:35
Originally posted by RichardMannion
Originally posted by jaguarpig
They are due to start shipping this week. I do feel sorry for them, as it sounds like its been an absolute nightmare for them.


Richard, will the new design cards be sent out to all existing Au holders or just sent out on expiry of the old card?


All existing golds will get it very soon, not just on renewal.

Thanks,
Richard
Is it just golds that willl get new cards or are VS sending out to all FC holders as part of the rebranding?

#114442 by RichardMannion
26 Apr 2006, 14:13
I'm not sure - I know when Freeway became FC, they sent out new cards. But there is a large expense in doing this.

Thanks,
Richard

#114509 by Jonathan
26 Apr 2006, 18:54
Thats what I thought hence the question.

#114938 by mas66
29 Apr 2006, 01:06
Hi all

Just had this email from FC

Dear Mark

Thank you for your email and apologies for the delayed response.

I have just heard from the membership pack team that all gold member packs have been dispatched from today 28 April 2006 and you should be receiving yours between now and the 05 May 2006.

This pack will also contain your tags as requested. May I please take the opportunity to apologise for any previous delays, but it has been confirmed that all packs will be sent out now.

If you have any further queries please do not hesitate to contact me again.

Kind regards



Mark :D

#114952 by Jonathan
29 Apr 2006, 09:23
Let us know how the new-look card looks!!

#115564 by mitchja
03 May 2006, 12:35
Well I'm pleased to say my Au membership pack arrived this morning and wow, the cards do look very impressive I have to say [oo]

Richard is right in saying the web sites photos dont do them justice.

Regards

#115610 by Jonathan
03 May 2006, 15:49
James,
When was your old card due to expire?

#115616 by RichardMannion
03 May 2006, 16:00
Originally posted by Jonathan
James,
When was your old card due to expire?


It doesn't matter - all Au's are getting the new kit in the next two weeks, regardless of when their renewal date is.

James's card expired some time ago, I chased his pack for him.

Thanks,
Richard

#115626 by Jonathan
03 May 2006, 16:35
Thanks Richard, that was my question answered [oo]

#115642 by McCoy
03 May 2006, 18:55
Hmm... but how many of you Gold'ies will be keeping your 'old-style' Gold tags attached for the moment.. as a nod to posterity! ;)

#115644 by RichardMannion
03 May 2006, 18:58
Originally posted by McCoy
Hmm... but how many of you Gold'ies will be keeping your 'old-style' Gold tags attached for the moment.. as a nod to posterity! ;)


Err - me for starters. I never take the old ones off, consequently have 5 old-design gold tags on my laptop bag. Gettign Anorak now.... [:I]

Thanks,
Richard
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