V-Flyer

Phoned VS to book my 2 x 2 days car hire instead of my US portions of the limo ride earlier this week. Spoke to the agent and told her I wanted to extend this to cover a week. She insisted this would only cost me £54 (I questioned it twice). I went ahead and booked the car hire. The voucher turned up today and I noticed I have been charge £81. £27 extra. I spoke to VS this evening and they weren't prepared to do anything about it other than to cancel the booking and give me a refund. That I did, followed by a rant to Customer Relations.

Yes, I know this is only £27, hardly a lot, but it is the principle. Why should I make up for VS mistakes? What it these figures had a 0 on the end of them or even a 00 on the end? This could have caused real problems.

I also don't understand how and agreement can be made over the phone on one price and then I get charged another?

I feel let down by VS on this - Poor show.

Paul

I got charged twice for my extra day last month - you're not alone

Having said that, they did get the refund sorted very quickly [y]

Ouch, sorry to hear about your experiences p17blo and preiffer. I'll remember that if I ever book my car rental through VS.

Well two weeks have passed and still no refund! Apparently the refund was sent to their normal refund queue which can take 6 weeks.

So let me get this straight. About 2 minutes for Virgin to make the mistake. Less than 24 hours for Virgin to process 2 payments onto my card. But 6 weeks to process a refund! Hmm, Business Ethics....

Looks like the dark side is beaconing again.

I really have lost faith in VS over this and over something that could have been so easy to rectify.

Paul

Hi Paul,

I know exactly where you are coming from on the 6 week angle as I had the same gripe when my YYZ flights got cancelled. As a Gold you should phone back up and have Premier speak to ticketing direct to get it done as a priority.

Thanks,
Richard

Hi Paul/Guys [i]I think the lesson to be learned is always ask for a fax or e mail confirmation of the price quoted over the phone and always always take the agents full name and direct dial number[i]. Do that and you are covered if they misquote a price and take an un-authorized amount from your credit/bank account.

Paul there may even be a case for you to approach your credit card company or bank and mention this as the payment taken was not agreed by you and therefore may be conceived as being fraudulent.

I think V.S deserves a big slap on the hand for this one naughty naughty naughty.

Cheers Wayne[y][y]