I have been having a running battle with Virgin over the allocation of their Flyer points whenever I book a flight over the net to Vegas. We go there 4 times a year, and I have noticed that my miles have gone right downhill for the best part of this year. The latest flight we booked cost over £600 per ticket in economy, and I was only allocated 2,500 miles for the whole trip, not just the sector. I noticed this when I was about to book, so I phoned up flying club and asked why this was. The guy there had a look and said that his system was showing 10,000? and that it was probably a system error, and assured me that th full allocation would be given. Well, you guessed it, I only got the 2,500, so I phoned and asked why this was the reason that was given was that I booked an N class ticket. I told them that if you book online, this is the only ticket you can buy on the drop down , except for flexible, which costs £800 more!!! When I made a pretend booking to LA, it allocated me a Q class ticket, which was only £340 and 10,000 miles for the round trip. I have tried all sorts of routes, and the Vegas one is the only one that books you an N class,(when I tried anyway, so don't beat me up on that) very strange. So I got the guy to try it out himself, he phoned me back, said that it was weird but true, and told me to contact Customer Relations and give them his name. Well, after waiting the full 28 days for the reply, their responce was that I had booked a discount ticket, ie: an N class. It's as if they had not read my letter!!! I know that, I was after a reasoning for the discrepency in the allocation of ticket types, and why the system at FC had 10,000 and I only got 2,500. So I have contacted them again, and will see what they come up with. Anyone else have this problem?
