V-Flyer

John Grey (head shoeshiner at LHR) becomes an MBE and Steve Ridgway is made a CBE - BBC News Link

Wow, John an MBE, congratulations to him! [^]

... and Steve a CBE, nothing for the v-flyer team then? still, mustn't complain after all we do have a Lord & Lady

There's a good line from Steve Ridgway in the BBC report:

Virgin Atlantic's chief executive, Steve Ridgway, who himself is made a CBE for services to civil aviation, said: "Of the two of us, I suspect John has been more influential in helping to look after our passengers."

Thanks, Neal[y]

I'm surprised the Honours List hasn't been made into some Big Brother-like TV show...[}:)]

VS.

John has indeed been very influential in defining that 'customer service experience'. Always a pleasure chattign to John when travellign through the LON CH's. A well deserved award! What would be great is for his peer, Jack Doherty to receive the same honour in the future as he thoroughly deserves the accolade too.

Good news on both awards though.

Thanks,
Richard

Great stuff, especially for John. I didn't realise that they had to pay 15 quid to receive their buttonhole though!

Thanks,
Sarah

Originally posted by DavidM
There's a good line from Steve Ridgway in the BBC report:

Virgin Atlantic's chief executive, Steve Ridgway, who himself is made a CBE for services to civil aviation, said: "Of the two of us, I suspect John has been more influential in helping to look after our passengers."

Well at least SR has managed to make one good management call this year.

Absolutely delighted for John. I wonder how he got nominated - not someone from this site was it!

Originally posted by DavidM
There's a good line from Steve Ridgway in the BBC report:

Virgin Atlantic's chief executive, Steve Ridgway, who himself is made a CBE for services to civil aviation, said: "Of the two of us, I suspect John has been more influential in helping to look after our passengers."

Big congrats to John [y][^] and for once I am amazed that Steve had something that was 100% accurate to say.