Apparently I didn't fly....

I've not received miles/points etc for a return flight to SYD, and when I try to "claim missing miles" I get the message that the Virgin records show that I didn't fly on the dates when I did (I upgraded the ticket both ways from PE to UC). Is it normal to get a message like this???

Cheers.

Often if you upgrade you will have to call FC to have the miles (based on your purcahsed ticket) added manually..... this has happened to me a couple of times and is very quickly rectified when you call them.

Cheers

Mark

[Scrooge]

I take it you kept hold of the ticket stubs ?, if so the easy route is to just mail these in (after making a copy for your self) the FC should credit you pretty quickly.

The ticket stubbs is always a good idea....thats a LOT of miles and TP's you don't want to miss out on!

Make sure that if you post anything to the Flying Club you do it as a recorded delivery!

i have always found if you phone them, they can do it straight away. Apparently their computer system can't recognise a miles upgraded ticket, and there is no plan to update this system either. The staff find it annoying to have to sort out I think, but probably easier given the ongoing postal strikes to give them a call first off

[preiffer]

Correct - no need to send anything in at all, this is normal for a flight that's been upgraded with miles.

Just call them, and they'll be credited in seconds [y]

[Neil]

Sorry to hijack this thread but is it just me or does the number of replies to this thread show as -3 for everybody else?

Neil

Originally posted by Attitude23
Sorry to hijack this thread but is it just me or does the number of replies to this thread show as -3 for everybody else?

Neil

Yep, mine is showing - 3 as well

-Steve

edited by Scrooge:removed multiple postings.

[honey lamb]

Mine says -6

Yep, mine is showing - 3 as well

-Steve

edited by Scrooge:removed multiple postings.

Thanks Scrooge, when I tried to post it said syntax error at line t so I tried a couple more times.

-Steve

[Scrooge]

Originally posted by Stevieboy

Yep, mine is showing - 3 as well

-Steve

edited by Scrooge:removed multiple postings.

Thanks Scrooge, when I tried to post it said syntax error at line t so I tried a couple more times.

-Steve

No problems, the powers that be are looking into it. It so far (fingers crossed) seems to be only in this thread...so all blame is being laid at the feet of Vizbiz [:p]

Originally posted by gingerflyer
i have always found if you phone them, they can do it straight away.

Me too - twice so far this year for a start

Originally posted by gingerflyer
i have always found if you phone them, they can do it straight away.

Me too - twice so far this year for a start

[Scrooge]

Why is it there is no issue for you guys ?

Is it just another of the US v UK things ?

[mcmbenjamin]

I would write a letter too. About time VS writes some code to make the computer post the miles without calling when upgrading. UA and about everyother airline does this...

[Scrooge]

Originally posted by mcmbenjamin
I would write a letter too. About time VS writes some code to make the computer post the miles without calling when upgrading. UA and about everyother airline does this...

They would, but the system would just crash.

Originally posted by mcmbenjamin
I would write a letter too. About time VS writes some code to make the computer post the miles without calling when upgrading. UA and about everyother airline does this...

It's one of those faults / quirks that VS is very familiar with - and is recognized and to be dealt with whenever they get around to re-engineering the Web site. That said, everyone has to be vigilant about this - it also applies when upgrading from any paid-for fare from any cabin to the next using miles. As others have said, a simple call does the trick, or an email to customer services has worked well for me.