Virgin Atlantic Customer Relations Bonus

...I'm guessing the 10k miles added to my FC account as "Virgin Atlantic Customer Relations Bonus" are a result of my (polite) complaint email ref V:Port (i:Map failure) - does this sound right, as VS haven't replied to my original email yet?

[mitchja]

Yep, that sounds about right. You do tend to get the miles before the response makes it's way back to you.

Regards

[Decker]

The miles nearly always appear before the apology

10k miles seemed quite generous?

[Darren Wheeler]

I had 10K after a polite complaint too. Plus 5K from the in-flight letter too. The 10K was totally unexpected but very welcome still

I'm just waiting for the FC Miles from the pre-order duty free now....

[mitchja]

They take about a month.

Regards

Have to say that although the miles are a nice bonus, it seems a little bit like a 'knee-jerk' reaction and that no real attention is being paid to the actual contents of the letter / comment / complaint

[Decker]

The past few correspondences that we have seen evince a more personal note than that which we have previously seen.

[Bazz]

Only ever felt sufficiently miffed to make one formal (polite) complaint to VS, got a letter back saying how sorry they were but unfortunately no miles appeared! So it doesn't work every time.