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Virgin Atlantic Customer Relations Bonus
Posted:
27 Oct 2007, 18:33by NS
...I'm guessing the 10k miles added to my FC account as "Virgin Atlantic Customer Relations Bonus" are a result of my (polite) complaint email ref V:Port (i:Map failure) - does this sound right, as VS haven't replied to my original email yet?
Posted:
27 Oct 2007, 18:49by mitchja
Yep, that sounds about right. You do tend to get the miles before the response makes it's way back to you.
Regards
Posted:
27 Oct 2007, 18:51by Decker
The miles nearly always appear before the apology
Posted:
27 Oct 2007, 18:52by NS
10k miles seemed quite generous?
Posted:
27 Oct 2007, 19:12by Darren Wheeler
I had 10K after a polite complaint too. Plus 5K from the in-flight letter too. The 10K was totally unexpected but very welcome still
Posted:
27 Oct 2007, 19:15by NS
I'm just waiting for the FC Miles from the pre-order duty free now....
Posted:
27 Oct 2007, 20:26by mitchja
They take about a month.
Regards
Posted:
28 Oct 2007, 13:25by gingerflyer
Have to say that although the miles are a nice bonus, it seems a little bit like a 'knee-jerk' reaction and that no real attention is being paid to the actual contents of the letter / comment / complaint
Posted:
28 Oct 2007, 13:32by Decker
The past few correspondences that we have seen evince a more personal note than that which we have previously seen.
Posted:
28 Oct 2007, 16:43by Bazz
Only ever felt sufficiently miffed to make one formal (polite) complaint to VS, got a letter back saying how sorry they were but unfortunately no miles appeared! So it doesn't work every time.