Hi there everyone. Needs some advice.
Was due to fly on 6th April from LGW to MCO at 12.45pm. Was told at Virgin check in that the flight was delayed to 18.45 due to techincal problem with the aircraft. They gave us a meal voucher and a standard letter that said we would get 10,000 air miles. Anyway, it was a very long day. Every flight was delayed or cancelled due to the snow, so the departures lounge was heaving. At 17.30 the flight was delayed again till 19.45. Then at 19.00 the flight was cancelled. You can imagine the scuffles at the service desk when this was announced!!! We had to do go through security in groups of 20 pick up our luggage then go back to Virgin check in. Most elected to stay over night in a Brighton Hotel (no hot food provided). I decided to go home and return the next day at 8.30am. Where we would have to check in again for a special flight at 12.00pm. We got another letter saying due to the weather the flight was cancelled, we could not claim compensation because it was the weather and not Virgin's fault, but yesterday they stated it was a technical problem with the aircraft. But as a gesture of goodwill they would give us 25,000 airmiles instead of 10,000. Rearly makes up for the days lost holiday and the expensive cab fare. Does anyone think I should pursue it further and ask for some sort of refund or except the air miles and bite my tongue!!![:?]
Thanks for any advice
Was due to fly on 6th April from LGW to MCO at 12.45pm. Was told at Virgin check in that the flight was delayed to 18.45 due to techincal problem with the aircraft. They gave us a meal voucher and a standard letter that said we would get 10,000 air miles. Anyway, it was a very long day. Every flight was delayed or cancelled due to the snow, so the departures lounge was heaving. At 17.30 the flight was delayed again till 19.45. Then at 19.00 the flight was cancelled. You can imagine the scuffles at the service desk when this was announced!!! We had to do go through security in groups of 20 pick up our luggage then go back to Virgin check in. Most elected to stay over night in a Brighton Hotel (no hot food provided). I decided to go home and return the next day at 8.30am. Where we would have to check in again for a special flight at 12.00pm. We got another letter saying due to the weather the flight was cancelled, we could not claim compensation because it was the weather and not Virgin's fault, but yesterday they stated it was a technical problem with the aircraft. But as a gesture of goodwill they would give us 25,000 airmiles instead of 10,000. Rearly makes up for the days lost holiday and the expensive cab fare. Does anyone think I should pursue it further and ask for some sort of refund or except the air miles and bite my tongue!!![:?]
Thanks for any advice
