Terrific Customer Service
Posted: 28 Jun 2008, 11:31Took the opportunity of the Upper Class Summer Sale to book four tickets for our family to Washington next month to attend a friend's wedding. Trying to be very organised I enrolled both my teenage children in Flying Club at the time of booking.
Reading a posting on this site about Miles More Friends, I realised that what I should have done of course was to enroll them through this scheme so that the three of us would benefit from the bonus miles. I wrote in to Customer Services a couple of days ago asking whether it would be possible to retrospectively enroll them this way without much hope of a positive outcome.
I was therefore delighted to receive this morning a charming letter from Flying Club confirming that they had made the necessary changes (including making changes to ensure booking names and FC names matched) and wishing us all a very enjoyable flight. Most impressed.
Reading a posting on this site about Miles More Friends, I realised that what I should have done of course was to enroll them through this scheme so that the three of us would benefit from the bonus miles. I wrote in to Customer Services a couple of days ago asking whether it would be possible to retrospectively enroll them this way without much hope of a positive outcome.
I was therefore delighted to receive this morning a charming letter from Flying Club confirming that they had made the necessary changes (including making changes to ensure booking names and FC names matched) and wishing us all a very enjoyable flight. Most impressed.