Sending in positive feedback - email or letter?

Hi

Had a fantastic crew on LHR-SFO recently.

Just wondering if it's best to send a letter praising them or an email? I.e. does it make any difference in terms of the praise/recognition being passed to them?

Thanks

I completed a Flight Feedback form on the VS website - I did not name the staff on this form, but explained what they did that was excellent and stated that they were working in the Upper Class cabin on the flight in question.

I got a letter in reply via snail-mail from VS thanking me for my feedback. They went on to name (first names) the staff concerned and told me my comments would be passed onto them. So in theory, the feedback got back to the staff concerned.

I strongly encourage positive feedback when due - we're pretty good when things go wrong but generally not good enough when things go right.

Email or letter will work - it is important for individual staff to be named because the feedback does go to their manager and to them themselves, it can also contribute to the promotion through the ranks.

[Darren Wheeler]

I fully echo Slinky's comments. When I do give positive feedback I always ask that it be passed on to the crew concerned and a copy placed on their file.