V-Flyer

Someone is

Link

Ummm. He's impressed with the provision of electricity sockets? [?][:?]

Let me guess his top ten 'amenities' in hotels...

10. Lighting
9. Heating
8. Shelter
7. Running water
6. ....nope, bored myself already. [:w]

Maslow's Hierarchy of Needs?[:w]

Regards
Bryan

What the article does show is that it is the little bits that make or break a class of service. Something we have been saying here for ages, since the demise of things like the cushions, flowers at the bar, choccies et al.

Also quick, pleasant, attentive service and the offer of the wi-fi password. They didn't cost VS anything, but are worth more than a lot of the expensive trimmings that go unnoticed.

Nick

I've never had anyone run over to offer me the wifi password before.

On Saturday, I had two Lattes, one came with a soup spoon, and one with a dessert spoon. Then on board my coffee had to be stirred with a knife as I wasn't given any spoon. Is VS cutting back on spoons?

I do agree with Nick though, it's the little things that people remember. My first breakfast was cold, but I seemed to be sitting in the Bermuda Triangle of service, I was ignored for ages before going up to the bar and commenting how my plate was warmer than my eggs. They seem to have so many staff members there, and they are great at noticing when you arrive, but there seemed to be areas where they just walked past. Once I moved to the window seats though, I was asked constantly if there was anything I wanted.

I've never had anyone run over to offer me the wifi password before.

On entering the Boston BA lounge couple of weeks ago the dragon said Wifi password is 'London' a first for me, and it worked.[:D]

Originally posted by locutus
They seem to have so many staff members there, and they are great at noticing when you arrive, but there seemed to be areas where they just walked past. Once I moved to the window seats though, I was asked constantly if there was anything I wanted.

I've been on the end of both utterly stellar, and downright terrible, service in the LHR Clubhouse.

Lots of staff walking around looking busy, but with empty hands/empty trays isn't an unusual sight.

In the opposite experience, I sat in one of the window seats for about 20 minutes, at a dirty table no less, and recieved *zero* attention, last time I was there.

Mike

Originally posted by mike-smashing
Lots of staff walking around looking busy, but with empty hands/empty trays isn't an unusual sight.

In the opposite experience, I sat in one of the window seats for about 20 minutes, at a dirty table no less, and recieved *zero* attention, last time I was there.

If it makes you feel any better, I had the same reception at the BA Concorde Room in T5 a month ago, ie dirty table and no service.[n]

And to top it all they expected me to get up all by myself to spend a penny. [:p]

H

I thought the service in the LHR Ch was good, but not brilliant. I had to ask about the WiFi password and drinks were offered but not all that often, especially when we first arrived, the later it got the better the service it seemed. Certainly the 'Celebs' were very well looked after!

Isn't the WiFi password printed on the CH menus?

Although, last time I was there I also didn't have to ask for it.

Regards

Didn't see it on the menu but on little plastic stands dotted about.

Made of note of it too [:)]

The password for the WiFi is on the last page of the menus, but you have to know its there i think. I have never been asked if i needed the password by a staffer though.

I liked this review. I have to say that i love the LHR CH for the multitude of plug sockets too [:)]

Thanks,
Sarah

Loved my first visit to the CH last week, but the last thing I was looking for were sockets, or passwords. Can't rightly remember what I was doing to be honest[}:)]

Champagne and mojitos will do that to you.....

Originally posted by Darren Wheeler
Champagne and mojitos will do that to you.....

Ditto [:p]

For saddos like me the WiFi access is 'remembered' through frequent usage, after all, it hasn't changed since oh well Spring 2007 has it?

Sitting near the big screen has to be the worst area for service IMO, especially if a certain blond gentlemen is working that area, when his nose is peeled off the ceiling you might wave him down for a drink!

Originally posted by preiffer
Ummm. He's impressed with the provision of electricity sockets? [?][:?]

Actually I can identify with this: not so much Virgin and flying Upper Class (since you have in seat power), but flying over airlines and/or in other classes (no in seat power and you want to conserve laptop battery).

The number of other lounges (normally AA/UA) we have been hunting for a power socket for husband't laptop (so he can work or we can watch DVDs on it)... [ii]

Infact I have had two saddo moments, in lounges the past couple of weeks, where I have commented 'oh, good power sockets!' to my husband... [:I] (firstly in the LHR CH where they have UK/US/European sockets handily provided, secondly in one of the IAH CO lounges where they have a bank of US sockets on each table).

I will go away and kill myself quietly now with the shame... [:#]

Boo