Total Telephone melt down?

I have been trying to get anyone at Virgin to answer the telephone today- have to postpone a trip scheduled today out of SFO (very sad but I wil now go next week).
I have now tried (multiple times) all lines in the US- all levels of reservation (Economy and UP), and all three levels of Flying Club numbers. I have waited as long as an hour before giving up in frustration.
I am now on hold with the UK UC line for 10 minutes and counting (glad I have Skype.)
I am assuming something is up. I had some trouble reaching anyone on the phone to upgrade over the weekend as well.
Never had this type of trouble before- especially on the UC line.
Is something going on?
Update- nice lady just answered the phone and said they are very, very, busy. As I believe I have read elsewhere all US calls are now routed to the UK. She says they are having no problems that she was aware of at the moment- just busy.
So, crisis solved but this leaves me with two questions-
1. Why would be on hold in the US for over an hour on the UC line and get through in 12 minutes on the UK UC line? Perhaps it was just the luck of the draw. I will try not to read anything political into it. [;)]
2. Why VS would make anyone wait on the UC line for over an hour? Granted, I am schlepping into UC with points. I would be more than frustrated if it had been a cash purchase. Very poor planning on their part if it was not a technical problem.
I still have to think they might have been having a VOIP issue. I wonder how many times I hit '8' so I bypassed the survey option. Perhaps just once I should have participated.
Good news on the change,though- $50 and we are good.
- Greg
I have now tried (multiple times) all lines in the US- all levels of reservation (Economy and UP), and all three levels of Flying Club numbers. I have waited as long as an hour before giving up in frustration.
I am now on hold with the UK UC line for 10 minutes and counting (glad I have Skype.)
I am assuming something is up. I had some trouble reaching anyone on the phone to upgrade over the weekend as well.
Never had this type of trouble before- especially on the UC line.
Is something going on?
Update- nice lady just answered the phone and said they are very, very, busy. As I believe I have read elsewhere all US calls are now routed to the UK. She says they are having no problems that she was aware of at the moment- just busy.
So, crisis solved but this leaves me with two questions-
1. Why would be on hold in the US for over an hour on the UC line and get through in 12 minutes on the UK UC line? Perhaps it was just the luck of the draw. I will try not to read anything political into it. [;)]
2. Why VS would make anyone wait on the UC line for over an hour? Granted, I am schlepping into UC with points. I would be more than frustrated if it had been a cash purchase. Very poor planning on their part if it was not a technical problem.
I still have to think they might have been having a VOIP issue. I wonder how many times I hit '8' so I bypassed the survey option. Perhaps just once I should have participated.
Good news on the change,though- $50 and we are good.
- Greg