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Ticket Cancellation

PostPosted: 05 Jan 2009, 13:50
by finnyfnar
Hi,

I'm sure this has been asked before, and there's probably somewhere on the VS website that answers it, but I can't find either!!

Can I get a refund on a 'K' ticket? One of our party of 4 may not be able to make a trip in April, and I can't see anything that tells me if it's possible, if there's a sliding scale etc....

So, I thought I would turn to you knowlegeable people... [:)]

PostPosted: 05 Jan 2009, 14:09
by Decker
It'll come down to the reasons for the cancellation. Unless there's something really unpleasant happened then no - although they will be able to reclaim the taxes etc.

PostPosted: 05 Jan 2009, 14:12
by finnyfnar
Had a feeling that may be the answer.

Thanks Decker.

PostPosted: 05 Jan 2009, 14:13
by finnyfnar
Could the name be changed, at a cost?

PostPosted: 05 Jan 2009, 14:18
by Nottingham Nick
Name changes on restricted tickets are not permitted.

I seem to remember my latest K tickets say that date changes are permissible at £100 IIRC - is that a route you can go down?

Edit- from the VS website - Changes are permitted at any time for a charge of GBP100. At any time the fare is non refundable.

Another thought, if the trip has to be cancelled, is to claim on your travel insurance.

Nick

PostPosted: 05 Jan 2009, 14:25
by finnyfnar
Thanks Nick. I'll call VS to check on that £100 thing.

Not sure if she has travel insurance but will follow that one up as well.

Many thanks!