V-Flyer

Can anyone help... has Virgin moved their Silver Club call centre out of the UK? Or have I just called at out of uk office hours? Got a fairly confusing selection of flight quotes to get, using a mix of miles, rewards and one way's... called and after 10 minutes of trying gave up.

PM me the details and I'll ask Premier 4 u

It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.

Neil

quote:Originally posted by Neil
It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.


Riiiiight.

So, the next thread: 'Why do Virgin keep genuine high revenue passengers waiting so long before answering?'

I also find that parking in mother and child spots in supermarkets is much closer, regardless of whether you have a child in the car... [V][:w]

quote:Originally posted by preiffer
[quote]Originally posted by Neil
It could have just been a non UK born worker in the UK office? To be honest though, I always call UC reservations for all my flight queries and if I genuinely don't want a UC flight (vary rarely) I just ask them to give me a price so it looks like my call was to the right people. I have found UC reservations 100% better than all other departments at being helpful and giving the right answers.


Riiiiight.

So, the next thread: 'Why do Virgin keep genuine high revenue passengers waiting so long before answering?'

I also find that parking in mother and child spots in supermarkets is much closer, regardless of whether you have a child in the car... [V][:w]


Sorry Mr 'I never do anything I shouldn't, ever' Reiffer [ii]

Maybe if VS employed competent (not superstar, not amazingly brilliant, just competent) in all it's reservations and FC support centres then people wouldn't have to abuse the system.

Neil

So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]

quote:Originally posted by honey lamb
So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]


Erm, I haven't rang UC or VS reservations since about September, so not me[:p]

quote:Originally posted by Neil
[quote]Originally posted by honey lamb
So THAT'S why I had to hang up twice recently after hanging on to UC reservations for 20 minutes a time at cross-channel rates. [V]


Erm, I haven't rang UC or VS reservations since about September, so not me[:p]


Maybe not YOU but people who have followed YOUR bad practice and advice [n]

No wonder as a Gold and genuine frequent UC passenger I am currently experienceing such bad service from Premier [:?]

Erm, hold on just one second. I am a regular, loyal to VS, UC passenger, who spends a lot of my money on VS. So why can't I call them about a flight I intend to take in PE BUT if I get an agent who I can talk sensibly too about various fare classes, prices and the upgrades route, might persuade me to fly UC?

*IF* VS employed staff who understand even the very basics of fares and the like rather than just relying on a computer or a supervisor then I would be more inclined to call Ag line or general reservations.

I was even given the Au free phone number by a member of the UC reservation team to call in future to save me money and get me to the 'better people' - his words, not mine.

Neil

Just to play devils advocate here, I can understand both sides of the argument, remembering the days of a certain Mrs Smith here in the US and how I had here direct number and how she handled my calls, compared to how the US call center handles the calls now, I can see Neils point of view.

However, unless your booking a UC flight, you really should not be calling the UC line [V]

I found out today that the call centre in Crawley is now open until 1am because they deal with the US calls.

Chap told me that if I phone after 10pm then will be routed to Crawley.