Myself and wifey needed 4 more tier points to renew FC silver, so when we decided to visit my father in BKK last month, instead of doing the sensible direct flight with BA, we (for slightly more money!) booked with Gulf Air via BAH. The 4 legs would give us the tier points needed and also a few extra VS miles.
6 weeks later, the miles have not appeared, despite our card being used at purchase and being handed over at every leg for check in.
Just realised we need boarding stubs for each leg.... Beleive me, when travelling with 2 kids (8 + 3) the last thing on our minds (when trying to make a 50 min connection) is to collect old boarding stubs. However, on checking my hand luggage today, we did find the subs for 3 of the 4 legs. so surely along with our eticket, this would suffice?
So, I called FC - something, thankfully I have not had to do before. I eventually spoke to a human after 17 minutes, and when I was told that without the stubs I would not be able to claim miles or TP for that leg, unless I got written confirmation from GF that I flew. I phoned GF and they would provide a letter for 35!
I phoned back VS and held for another 15 minutes - and was told the same, without the stubs, no miles or TP. I asked to speak to a supervisor and gave up holding after another 25 mins!! Im not exagerating! Nice to know a UK airline is so busy in this climate!
So, is that it? do both myself and my wife miss out on silver for another year (and some miles_ unless I pay 35 to GF?
The attitude to me really was 'we don't care' so no threat of taking our measely 3 or 4 Y/W flights a year would have swayed it.
Just a note - 4 years ago with BA, I did not get a credit for some mileage with AA (internal USA flight) and on phoning, I was told ' not to worry, they will contact AA), they did, and my miles appeared. Last week I renewed my car insurance and had to provide proof of no claims - Tesco insureance, said not to worry, they will contact me old insurance company -the policy was only worth 120 to them!!!
Come on VS - im not worth a fotune to you, but surely I am worth more than this?
Any help / advice really appreacited.
Col
6 weeks later, the miles have not appeared, despite our card being used at purchase and being handed over at every leg for check in.
Just realised we need boarding stubs for each leg.... Beleive me, when travelling with 2 kids (8 + 3) the last thing on our minds (when trying to make a 50 min connection) is to collect old boarding stubs. However, on checking my hand luggage today, we did find the subs for 3 of the 4 legs. so surely along with our eticket, this would suffice?
So, I called FC - something, thankfully I have not had to do before. I eventually spoke to a human after 17 minutes, and when I was told that without the stubs I would not be able to claim miles or TP for that leg, unless I got written confirmation from GF that I flew. I phoned GF and they would provide a letter for 35!
I phoned back VS and held for another 15 minutes - and was told the same, without the stubs, no miles or TP. I asked to speak to a supervisor and gave up holding after another 25 mins!! Im not exagerating! Nice to know a UK airline is so busy in this climate!
So, is that it? do both myself and my wife miss out on silver for another year (and some miles_ unless I pay 35 to GF?
The attitude to me really was 'we don't care' so no threat of taking our measely 3 or 4 Y/W flights a year would have swayed it.
Just a note - 4 years ago with BA, I did not get a credit for some mileage with AA (internal USA flight) and on phoning, I was told ' not to worry, they will contact AA), they did, and my miles appeared. Last week I renewed my car insurance and had to provide proof of no claims - Tesco insureance, said not to worry, they will contact me old insurance company -the policy was only worth 120 to them!!!
Come on VS - im not worth a fotune to you, but surely I am worth more than this?
Any help / advice really appreacited.
Col
