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Hello!
Just incase some people aren't aware I thought I would just post this to save anyone else the same frustrations I have experienced today!
I am a couple of thousand miles short of the mileage required to get two upper returns to the carribbean so I worked out that it could be more cost effective for me to purchase a qualifying one way ticket (L, B, Y, S, W class) and then upgrade that sector using miles and purchase the inbound ticket totally out of miles. With me so far?!
So, I call FC and check that bookings through agents can be upgraded using miles. Yes, no problem is the answer providing the class is one of the above.
Then I call my wholesaler, and book a one way S class nett fare at a good rate. I call FC back ask them to look at the locator and just double check the fare is ok for upgrade using miles before the ticket is issued. Again, I am advised yes no problem, as soon as the ticket is issued the booking can be upgraded.
So, I get my wholesaler to issue the ticket - becoming bound to the cancellation charges etc and call FC back to upgrade the ticket.
This time - and I am sure you can guess what is coming - 'Im sorry sir you haven't booked a qualifying fare....'
The conversation goes on and to cut a tedious story short VS will not upgrade ANY nett fare ticket even if it is in the correct class (W & Y excluded). I make the point that not only was I assured that the reservation I had made was ok before I issued the ticket, no where in the T&C's on the VS website does it say that nett fares are excluded.
I didn't get anywhere. Luckilly I have the knowledge and contacts to be able to get the ticket issued voided off as it was within 24 hours but I wouldn't want anyone else to get into a pickle in the same situation.
Basically, it appears that VS will only upgrade published fares in the correct classes - not netts.
It is just a shame they didn't point that out when I enquired before booking!!!
Just incase some people aren't aware I thought I would just post this to save anyone else the same frustrations I have experienced today!
I am a couple of thousand miles short of the mileage required to get two upper returns to the carribbean so I worked out that it could be more cost effective for me to purchase a qualifying one way ticket (L, B, Y, S, W class) and then upgrade that sector using miles and purchase the inbound ticket totally out of miles. With me so far?!
So, I call FC and check that bookings through agents can be upgraded using miles. Yes, no problem is the answer providing the class is one of the above.
Then I call my wholesaler, and book a one way S class nett fare at a good rate. I call FC back ask them to look at the locator and just double check the fare is ok for upgrade using miles before the ticket is issued. Again, I am advised yes no problem, as soon as the ticket is issued the booking can be upgraded.
So, I get my wholesaler to issue the ticket - becoming bound to the cancellation charges etc and call FC back to upgrade the ticket.
This time - and I am sure you can guess what is coming - 'Im sorry sir you haven't booked a qualifying fare....'
The conversation goes on and to cut a tedious story short VS will not upgrade ANY nett fare ticket even if it is in the correct class (W & Y excluded). I make the point that not only was I assured that the reservation I had made was ok before I issued the ticket, no where in the T&C's on the VS website does it say that nett fares are excluded.
I didn't get anywhere. Luckilly I have the knowledge and contacts to be able to get the ticket issued voided off as it was within 24 hours but I wouldn't want anyone else to get into a pickle in the same situation.
Basically, it appears that VS will only upgrade published fares in the correct classes - not netts.
It is just a shame they didn't point that out when I enquired before booking!!!