Hi Everyone,
I'm hoping that someone might be able to offer some advice (or at least tell me I'm not going mad!) as I've just had a really frustrating conversation with VAA on the phone.
At the moment I have an outbound MAN to MCO ticket booked for 2 adults and a lap infant, departing on 19th Feb and returning on 2nd March. The outbound is a M+M PE fare with the return being UC M+M. Total price I've payed is approx £2,500.
So, I've been interested in upgrading the outbound leg for a while and have been keeping an eye on prices - so much so that I have checked with VAA on the phone twice over the past 2 weeks and have been quoted a total upgrade price of £1,200 for all of us.
Prices haven't moved recently and I finally decided that if the £1,200 price was available I'd take it. So I called again and was told the upgrade price would now be £6,500!!!! I queried this and was told that was today's price and that as the return portion was now a higher price she had to reprice the whole journey. What's even more strange is that when I do a price check on the website the total price for a brand new UC return for all of us is LESS than the upgrade price I've been quoted. I asked the agent to check with colleagues, she went away but came back with the same answer. I did say that two of her colleagues over the past week had priced it differently but she just said they must've been wrong.
I completely understand that prices do change, but I simply can't get my head around why a price to upgrade a single leg should be so expensive and actually more than the current return price that's quotes on their website.
Sorry for the rant! Im just hoping there's an explanation that makes more sense than the one I've been given
.
Cheers,
Colin
I'm hoping that someone might be able to offer some advice (or at least tell me I'm not going mad!) as I've just had a really frustrating conversation with VAA on the phone.
At the moment I have an outbound MAN to MCO ticket booked for 2 adults and a lap infant, departing on 19th Feb and returning on 2nd March. The outbound is a M+M PE fare with the return being UC M+M. Total price I've payed is approx £2,500.
So, I've been interested in upgrading the outbound leg for a while and have been keeping an eye on prices - so much so that I have checked with VAA on the phone twice over the past 2 weeks and have been quoted a total upgrade price of £1,200 for all of us.
Prices haven't moved recently and I finally decided that if the £1,200 price was available I'd take it. So I called again and was told the upgrade price would now be £6,500!!!! I queried this and was told that was today's price and that as the return portion was now a higher price she had to reprice the whole journey. What's even more strange is that when I do a price check on the website the total price for a brand new UC return for all of us is LESS than the upgrade price I've been quoted. I asked the agent to check with colleagues, she went away but came back with the same answer. I did say that two of her colleagues over the past week had priced it differently but she just said they must've been wrong.
I completely understand that prices do change, but I simply can't get my head around why a price to upgrade a single leg should be so expensive and actually more than the current return price that's quotes on their website.
Sorry for the rant! Im just hoping there's an explanation that makes more sense than the one I've been given

Cheers,
Colin