This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#962098 by EstelleB
04 Aug 2023, 12:52
I was wondering what the general time lag was for points from flights taken to hit the FC account? The website says to file for missing points if it's gone beyond 72 hours, but in another place that it can take up to 6 weeks?

Cheers
#962100 by mitchja
04 Aug 2023, 14:35
After around 3 - 4 days you can do the manual claim missing Virgin Points yourself.

The link is directly under the activity table after logging in using the desktop VS website (see below). You will need your ticket number which always starts 932 for VS.

If you get errors, try again in a few days time.

Screenshot 2023-08-04 at 14.30.06.png
Screenshot 2023-08-04 at 14.30.06.png (213.61 KiB) Viewed 1913 times


Just to confuse things, don't use the Claim Missing Virgin Points link that is further down that same page with the clock icon next to it as all that link does is take you to a manual form to fill in and submit.
#962101 by EstelleB
04 Aug 2023, 14:41
Cheers, I'm in no rush but my daughter wants her points asap to book the next one.

Thanks also for all of your advice pre-travel. We did the drive-through at LHR for the first time and had a great pre-flight experience!

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