After around 3 - 4 days you can do the manual claim missing Virgin Points yourself.
The link is directly under the activity table after logging in using the desktop VS website (see below). You will need your ticket number which always starts 932 for VS.
If you get errors, try again in a few days time.
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Just to confuse things, don't use the Claim Missing Virgin Points link that is further down that same page with the clock icon next to it as all that link does is take you to a manual form to fill in and submit.