The new App ( Problem )
Posted: 14 Mar 2026, 12:47Hi.
Apologies if this has been asked before, it's my first post.
I've been running the old app on my Moto g82 5g / android 13, for quite a while and got used to it's idiosyncrasies.
Now I've been prompted to download the new app, but the Play Store says it won't work on my device. I've tried deleting the app and re-downloading it, but it downloads the old app and then tells me to update to the new one.
I guess there's probably not an answer, so could someone give me a contact number that will put me through to an actual person at Virgin, I've not managed it!
Apologies if this has been asked before, it's my first post.
I've been running the old app on my Moto g82 5g / android 13, for quite a while and got used to it's idiosyncrasies.
Now I've been prompted to download the new app, but the Play Store says it won't work on my device. I've tried deleting the app and re-downloading it, but it downloads the old app and then tells me to update to the new one.
I guess there's probably not an answer, so could someone give me a contact number that will put me through to an actual person at Virgin, I've not managed it!