V-Flyer

I have just completed two Upper Class flights within three weeks to different venues and on different types of planes. I have noticed how inconsistant the service can be. The first flight was on A340-600, with a 3/4 full cabin to Newark. The FSM couldn't do enough for his passengers. He went up to each UC passenger and introduced himself, welcomed them by their surname and asked them if they had any concerns over the flight. The second flight was on 747-400 to SFO. UC was empty, only about 15 people, with myself and another passenger having the front of the downstairs forward cabin to ourselves. This time the FSM was nowhere to be seen. A couple of announcements and thats it. No greeting, no thanks. Just another passenger who had paid £2k for a ticket!
Contrast this with my recent flights Singapore Airlines, 2 flights in business class (EWR to SIN & SIN to LHR) and 4 in first class (SIN-KUL-SIN). Here they used your surname all the time and thanked you for flying with them.
Also noticed on LHR to SFO on VTOP how poor the suite was wearing. Plastic broken off around the TV and tray. Heavy scuff marks on the surround. What will they look like in 12 months time?
Have written to Virgin with my experiences.

kenpank

Welcome to V-Flyer.

Unfortunately consistency of service is a frequent topic on these boards in all classes. We often say we expect too much from VS staff as they set the bar very high, but your SQ experiences would belie this.

Please let us know if you get any feedback from VS about your comments.

Nick