Has anyone experienced VS asking for a 20% penalty on FC miles used to purchase a reward ticket, when the reservation is cancelled? I used FC miles to put two friends in UC. They had to cancel unfortunately and in speaking with res agent I was told there would be a mileage penalty for cancelling the reservation. After some discussion, however, she agreed to waive the penalty as I said I hadn't heard of the penalty requirement.
Things worked out fine thanks to the courtesy of the VS res agent, but I thought our group could educate me on the "why" of this rule. The only thing I could think of is that the penalty is to discourage travelers from canceling reward trips close to departure and screwing up VS' revenue management.
Thanks for your insights, all.
Regards. Chuck-
Things worked out fine thanks to the courtesy of the VS res agent, but I thought our group could educate me on the "why" of this rule. The only thing I could think of is that the penalty is to discourage travelers from canceling reward trips close to departure and screwing up VS' revenue management.
Thanks for your insights, all.
Regards. Chuck-