Page 1 of 1
Good Service From VH
Posted:
18 Sep 2005, 17:41by miopyk
I've just booked a 3 week fly drive with VH for next August and the lady I dealt with couldn't have been more helpful.
Overall I was very impressed with her enthusiasm.
Just thought I'd share a positive experiance of VH.
Miopyk
Posted:
18 Sep 2005, 21:15by Treelo
Godd for you miopyk. Guess there's got to be one enthusiastic VH operative[:0]
Posted:
18 Sep 2005, 23:28by preiffer
Not wanting to tempt fate, but IIRC the bulk of the issues with VH seem to be AFTER the booking process?
Most people seem to have a relatively pleasant experience when booking their holiday, dealing with the guys in the UK CC. It's only when they're dealt with by the offshore call centre that things appear to go downhill...
Posted:
19 Sep 2005, 03:29by JAT74L
Hey, I've never had any trouble with VH staff on the phone. I agree, they're great! My recent problem trip was my first bad experience and in fact I've booked another VH trip in Nov regardless of the outcome of my complaint!
Regards
John
Posted:
22 Sep 2005, 11:14by Vspin2
Originally posted by preiffer
Not wanting to tempt fate, but IIRC the bulk of the issues with VH seem to be AFTER the booking process?
Most people seem to have a relatively pleasant experience when booking their holiday, dealing with the guys in the UK CC. It's only when they're dealt with by the offshore call centre that things appear to go downhill...
I agree with you 100% get rid of the offshore cll centre previous problems were sorted out instantly when it was based in the UK
Posted:
22 Sep 2005, 14:02by jaguarpig
I agree with you 100% get rid of the offshore call centre previous problems were sorted out instantly when it was based in the UK
same goes for the lot of them[:(!]
Posted:
22 Sep 2005, 16:05by Scrooge
seems to be something thats happening here right now,companys rushed to out sourse their call centers to save money,but arer now seeing that you get what you pay for.It's great for a company to save money,but when it costs you cumstomers is it realy such a great saving[?]
Posted:
23 Sep 2005, 19:15by miopyk
Well as ***** gave me her extention number I'm hoping I won't experiance any issues should I need to contact VH about anything in the future. I'll just need to keep my fingers crossed.
Miopyk
{edited - preiffer: removed name, as per site terms}
Posted:
24 Sep 2005, 15:19by locutus
I just booked some accom through the VH website but there was no option to put your FC number when booking, just their own Frequent Virgin club number, but there's not enough room to put the FC number in that box.
Anyway, one email and less than 2 days later, I've had a reply to say it's been added in, got the discount and an updated invoice is on its way out.
So I'm happy with them
Posted:
25 Sep 2005, 00:09by KenUK
Same with myself - email to VH...
Couple of days later 10% discount recieved and amended invoice.