V-Flyer

I received a letter today from Customer Relations agreeing to refund my $1050 additional room charges and the $592 additional flight costs from our Bahamas trip. I have also been offered a £400 credit off my next Virgin Holiday as a gesture of goodwill which, I will happily accept.

This has been my only bad experience with VH and I feel they have redeemed themselves adequately with this action. My faith in the company is therefore undented (I had already booked another holiday with them before this was settled!) as this shows that where there is good reason to, they will accept the issues and give customer satisfaction even when things do go wrong. Well done VH.

Thanks to Nick and others for pointers in dealing with this problem.

Regards

John

Good to hear something positive about VH after all the problems of late.

Excellent result

Well done John, a satisfactory outcome in the end and, as you say, faith restored.

Excellent John, well done [y][y]

Nick

I am very pleased for you:Denjoy your next hol

John

Great news[y][y]

When it works out like this then it is easy to see why VH retain so many customers;)

Excellent news, glad VH did the right thing[y]

Way to go VH, nice result John[y]