United break guitars

[Scrooge]

Well the story can be seen here, the youtube video is well worth watching.

In the last few hours it has been viewed a half a million times, national news channels are covering it, Yahoo has it on their home page and United has now decided to pay for the guitar they broke to be fixed, good for Dave Carroll.

Absolutly fab !

[y][y][y][y]

[mcmbenjamin]

Nice.

[buns]

Excellent[y][y] Thanks for the link Dave[oo]

Isn't it amazing that United quickly U Turned on their 'final word' once the Video started to get noticed[:?]

I only wish I had such talent to cause Customer Service to sit up and take notice

buns

quote:
I only wish I had such talent to cause Customer Service to sit up and take notice

buns


yes i know the feeling, Good to hear that United finally coughed up! [y]

Great post [oo]

cheers

Alex

quote:Originally posted by buns
Excellent[y][y] Thanks for the link Dave[oo]

Isn't it amazing that United quickly U Turned on their 'final word' once the Video started to get noticed[:?]

I only wish I had such talent to cause Customer Service to sit up and take notice

buns


Who do we know that can write a song about the VS beancounters?[:?]

It now seems to have caused a 10% drop in the share price, wiping $180million off Uniteds value.

Link to BBC story.

[Scrooge]

Just a quick update on this one.

United lost his guitar last week on a flight from Saskatchewan to Denver.... Way to go UA [y]

My wife had a very expensive pair of boots stolen out of my delayed golf bag on the way back from ATL. Put a claim into UA for over 600 and they paid by cheque within 6 weeks, they also gave us $100 each to offset against future flights. Top airline in my opinion.