sungod wrote:tbh i used to fly BA often
but over the years BA lost my loyalty - consistent delays (almost every short-medium haul i was on), often miserable cabin crew, declining in-flight service, extra travel time to/from T5, crowded and often dirty lounges
the final straw was paying for BA CW on a short break LHR-IST only to find we're on clapped out planes with pure EC seating (not even adjacent empty seat), poor service and, yes, delayed both ways
imho the erosion of local competition has made BA lazy, it doesn't have to try anymore, so it doesn't
so BA went from being my airline c. 90% of flights to 10%, in the process i'm enjoying few delays and superior service
i'm not blindly loyal to any airline, when I fly LO/JU/LX/etc. the experience is consistently better than BA
I think many many people thought the same as you
sungod, but a lot of people now think BA have turned themselves around, massively improving their customer services standards! In flight services have improved vastly, at the time many think that VS have declined slightly.
I don't quite understand your flight to IST, BA don't sell CW on this route, but do sell CE (the economy seats with the middle seat free, pretty standard in the Europe short haul market), but could of been you were downgraded or last minute change onto a chartered airplane that was economy only? BA often use Titan airways when their aircraft go tech so they can still fly passengers without cancelling the flight.
Hopefully you will see that things have improved when you travel with them next.