V-Flyer

I phoned BA tonight in order to book a last minute flight from GLA to LGW for tomorrow (21/02/15).

I have to say that the service I received on the phone was absolutely appalling!! 3 calls takers/advisors seemed unable to book a simple revenue ticket. On top of that, with the exception on one of the advisors, the other two were rude and abrupt. I've not flown with BA for a while now and based solely on this experience tonight, I remember why I haven't done so either!!

It really is experiences like this that highlights why alot of our flights are with VS.

Dan

I trust that you have contacted 'customer service', to highlight your disaffection?

Goodness, how disappointing . One rude member of staff, whilst still not acceptable,can sometimes happen in all walks of life. But your experience needs reporting.

Did you get your flight booked ?!

Sadly for many employees in such call centres the poor pay and conditions mean they have little incentive to do a job well.

On the occasions I have called BA in recent times they have be very polite and helpful, it depends who answers I guess.

What annoys me more is the infernal long wait to even get answered.

Poor pay shouldn't be an excuse. To be harsh they took the job and therefore should make an effort! I would imagine that their boss/manager has a major impact on how they interact with customers and I am sure we have all come across at some time in our life, hard to do a good job if you are managed poorly. If you look at a lot of the trip reports on here - whenever you get a good Cabin Manager/Supervisor you get a good service from a good crew, simples.

That's odd always had great service on the phone from British Airways

WPIL wrote:Poor pay shouldn't be an excuse. To be harsh they took the job and therefore should make an effort!

True, but what should happen and what is human nature are very different things!

Sorry to hear that. I hope you did manage to get your flights booked in the end?

As for complaining to customer services - I've only ever complained to BA once (mind you, it was a hell of a complaint though with paragraph after paragraph) and all I received after 14 days was a standard reply saying "we apologise, but do not wish to look into this unless you write to us again. Here's a few miles - please go away." or at least that's what it reads to me! I wouldn't bother again, or at least don't waste too more of your time writing a proper email. I wouldn't be surprised if no one actually reads it before sending automated responses. v(