This is a Trip Report from the Premium Economy cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
My privately arranged limo ( actually a Voyager people carrier ) arrived at my house and took us to the Radisson for our pre holiday night, the room was a suite and business class room all joined together with runway views, exellent in every way including my welcome flowers and bubbly. I highly recommend Voyager for perfect timing and comfort from our house in Harrogate to Manchester and back, good price and good service.
Checkin was fine as we had done the OLCI and we got the seats upstairs
as promised.
Boarding was slightly delayed due to some mysterious pax who ignored announcements for them to come to the desk ( even though they were only 100 yards away..some people )
we boarded but there was NO kiddie pack handed to my little guest
( though others were given one after we boarded ), the seat was fine
( though I missed my suite, guess I am hooked on UCS now .
It went downhill from there, all year I have been telling my parents how fantastic the service is on Virgin and this is the one time I get the flight with a prissy queen to look after upstairs who looked like he really didn't want to be there. He seemed to take an instant dislike to all of us and I caught him pulling bad smell faces at my little nephew who was the only youngster upstairs, who in fact never uttered a word throughout the flight just watched Charlie and the chocolate factory over and over. I was a bit narked that he was getting the 'whats a child doing up here look'.
After four hours I had to go back and check wether my dads pre ordered 60th birthday cake and bubbly was going to be given to him
( the lady on the phone told me two hours in to the flight it would be announced and served ) My little surly friend looked most put out
and went to look for it, in the end I had to serve it myself.
I ordered my duty free stuff one hour in to flight and was told 6 hours later that no duty free had been loaded and was handed back my credit card.
the food was nice enough ( albeit thrown at us with a thud )
The one highlight was that the cabin lady in UCS recognised me and was very pleased to show my dad the new suite and how it worked and gave him a chocolate, alas we then had to return upstairs and brave our surly friend who appeared more interested in if his ass looked good in his pants.
A very bumpy ride for the first hour so I clung on to my Brandy just in case I wasn't offered another.
Perfect landing.
When we arrived at MCO there were NO VH reps at Baggage and no customary invite to welcome meeting, nor our advertised free visit to Planet Hollywood.
Anyway thats my flight, a bit of a dissapointment, and egg on my face after getting my family all exited about VA's legendary smiles and good service.
Fortunately the trip back was the opposite, as detailed in next TR.
